Our Plans & Performance

Overview

In order to deliver Our Priorities|  we need to plan our activities (i.e. decide what we need to do) and then perform (i.e. do what we have planned to do and do it well). We have developed frameworks to ensure that our approach to planning and performance is consistent and robust. We have also devised annual cycles for both to ensure that they happen in a timely fashion. Our 'Planning & Performance' document gives an overview of our current frameworks and cycles and is available on the Current Plans| page.

Planning

We have developed 3-year strategies across all our service areas (except Asset Management where the strategy is for 5 years) that identify how we aim to provide our services to deliver Our Priorities| . We also have strategies for those factors (customer focus, equality & diversity, risk management and value for money) that drive the delivery of all our services. All our strategies are available on the Current Plans| page.

Each strategy has an associated annual service plan or action plan that identifies the main activities that will be undertaken to deliver the strategy. These service/action plans for 2009-10 are included as part of the strategy documents on the Current Plans| page.

Performance

As well as monitoring whether or not we are delivering the service/action plans, it is important to measure whether or not these actions are helping to improve our performance. We do this by measuring a large number of performance indicators (PI's) . We set targets for these PI's and look to achieve year-on-year improvements in them.

Some of the groups responsible for monitoring our performance (The Board| , Housing Advisory Group, Service Improvement Group and Repairs and Investment Group| ) identify a selection of key performance indicators (KPI's) and monitor these most closely and regularly. The KPI's for these groups and the latest performance figures for them are available on the Current Performance| page.

All of our PI's are monitored on a quarterly basis using a 'Balanced Scorecard' that gives an overall picture of our performance. The latest balanced scorecard (with explanatory notes) is available by clicking on the picture below:

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As well as monitoring our performance over time, we also compare ourselves to similar housing organisations. We do this by benchmarking our performance across a range of PI's against other ALMO's and other London boroughs using data available from the Housemark| organisation.
A summary of our comparative performance for 2008-09 across a range of performance indicators is available on the Current Performance| page. 

Summary

A summary of our achievements in delivering our plans and meeting our performance targets is given in the document How Did We Perform 2009-10?|