Our Standards

Service Standards for our Tenants and Leaseholders

Our aim is to provide high quality landlord services that meet the needs of our tenants, leaseholders and section-16 freeholders. We want to provide you with an excellent level of service and have listed below documents that you can download which provide you with the standards of services you can expect from us.

Our Service Standards Leaflet| 

Tenant Handbook|

Leaseholder Handbook|

If you need any further information on the services provided by Sutton Housing Partnership, please contact our Customer Services Team on Freephone 0800 195 5552 or from your mobile on 0208 915 2000 (call charges may vary depending on your network).

If you are not happy with the services we have provided please contact our Complaints Team, contact details can be found by clicking here| or clicking on the "Put Something Right" in the menu on the left.