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Our Standards

Sutton Housing Partnerships' Service Standards are the commitments we make to you so that you know what you can expect from us and the services we provide.

We have agreed the standards through consultation with residents and formally through the Service Improvement Group in 2011.

The service standards are split into four areas:

  • Customer service and keeping you involved
  • Letting our homes and supporting you during your tenancy
  • Neighbourhood and Estate services
  • Repairs and Maintenance services.

We involve residents as much as we can in setting and monitoring our standards through satisfaction surveys, mystery shopping, external audits and through the feedback we receive from you.

In addition, the Residents' Scrutiny Group plays an important role in monitoring and reviewing our performance. We will also send you an Annual Report for Residents to let you know how we are performing.

Please click on this link to download a copy of the Service Standards leaflet.

Our aim is to provide high quality landlord services that meet the needs of our tenants, leaseholders and section-16 freeholders. We want to provide you with an excellent level of service and have listed below documents that you can download which provide you with the standards of services you can expect from us.

Please click on the links below to view the following information: 

If you require a language translation or if you need this document in large print, Braille or on audio CD please contact us on 020 8915 2000.

Sutton Housing Partnership is committed to providing an excellent service to our customers. We would like you to tell us of any complaints, compliments and suggestions about our services. We will use this feedback to help shape and improve future services.

You can tell us your views in several ways: In writing by or by emailing

If you need any further information on the services provided by Sutton Housing Partnership, please contact our Customer Care Team on 020 8915 2000.

Last Updated: Wednesday 08 March 2017