How your involvement is 'Making a Difference'

You said... We did... The Difference Made for customers...
Your feedback about our SHP and the services we provide is really important to us, and we value all your comments, complaints and compliments. We are committed to listening to our customers and acting on what they say.

It's also important for SHP to feedback to you on what's changed as a result of your involvement, we hope this will encourage even more residents to talk to us.Here are some examples of the changes we have made as a result of your feedback:

You said...	We did ...	The Difference Made for customers
You said communal repairs were taking too long to be completed	We have introduced a resident repair inspector programme	Communal repairs are being completed on time to a good standard
Outside areas on estates look poor	Our mobile caretaking teams have been planting shrubs and some blocks now have hanging baskets on entrance door ways	Estates look more cared for and residents are happier
Give us choice about kitchen materials to be used in Decent Homes works	Residents are involved in the decision making about Decent Homes through a working group	Choice of tiles, worktops and kitchen units offered
Shanklin residents said give us clearer communication when major works are taking place	Letters about major works have a label to mark them as important information	Residents are more informed about major works

Sutton Housing Partnership Limited Registered Office: Sutton Gate, 1 Carshalton Road, Sutton, Surrey, SM1 4LE.

Freephone 0800 195 5552

In: Getting Involved

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How your involvement is 'Making a Difference'