How your involvement is 'Making a Difference'
You said... We did... The Difference Made for customers...
Your feedback about our SHP and the services we provide is really important to us, and we value all your comments, complaints and compliments. We are committed to listening to our customers and acting on what they say.
It's also important for SHP to feedback to you on what's changed as a result of your involvement, we hope this will encourage even more residents to talk to us.Here are some examples of the changes we have made as a result of your feedback:
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You said...
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We did ...
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The Difference Made for customers
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You said communal repairs were taking too long to be completed
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We have introduced a resident repair inspector programme
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Communal repairs are being completed on time to a good standard
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Outside areas on estates look poor
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Our mobile caretaking teams have been planting shrubs and some blocks now have hanging baskets on entrance door ways
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Estates look more cared for and residents are happier
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Give us choice about kitchen materials to be used in Decent Homes works
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Residents are involved in the decision making about Decent Homes through a working group
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Choice of tiles, worktops and kitchen units offered
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Shanklin residents said give us clearer communication when major works are taking place
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Letters about major works have a label to mark them as important information
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Residents are more informed about major works
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Last Updated: Tuesday 16 February 2010