Put Something Right
Sutton Housing Partnership is committed to providing an excellent service to our residents. We love to hear feedback from residents because it helps us to improve and develop our services.
So if you think we’ve delivered a great service or provided excellent customer care, or if you find yourself less satisfied with our service, we want to hear about it.
If you have a complaint, we’d like to handle it informally and come up with a solution to suit everybody. When this isn’t possible, you can make a formal complaint in several ways:
When contacting us please make sure that you:
- Give your name, address and phone number and tell the person you speak to what your complaint, compliment or suggestion is about.
- Mark any written correspondence you send us with complaint, compliment or suggestion in the heading.
We treat complaints very seriously and have developed complaints service standards; you can find more detail by reading our Getting It Right Leaflet to understand the level of service you can expect should you ever have cause to complain.
The Next Step
The Local Government Ombudsman will only investigate your complaint once you have been through Sutton Housing Partnership’s complaints procedure.
Local Government Ombudsman
Po Box 4771
Tel: 024 7682 0001
Text ’call back’on 0762 480 4323
The Ombudsman is independent and his service is confidential and free.
Help in making a complaint
If you have a problem in making a complaint, a friend, relative, Councillor or a Member of Parliament may be able to help. You may also be eligible to receive help from an independent agency. One organisation providing this type of help is Advocacy Partners. This organisation employs experienced staff who will be able to represent your views and help you deal with a specific complaint.
54 Cheam Common Road
Tel: 020 8330 6644
Fax: 020 83306622
If you have any trouble reading our documents, then please click here for our ‘easy-read’ version.
Sutton Housing Partnership, Sutton Gate, 1 Carshalton Road, Sutton, Surrey, SM1 4LE
By telephone 020 8915 2000 between 8:45am and 5pm, Monday to Friday
By fax on 0208 915 2240
Our 'out of hours' emergency number is 020 8770 5000
Last Updated: Friday 03 July 2015