The inspection team also looked at the information we provide to our tenants and leaseholders, such as leaflets, posters, newsletters, as well as key documents like our strategies, service plans, and action plans.
Who are the Audit Commission?
The Audit Commission make sure public money is spent properly in Local Government, and this includes ALMOs. They conduct inspections and promote 'good practice' within Local Authorities and ALMOs. They provide a judgement on how well an organisation is performing against a series of questions called 'Key Lines of Enquiries' (KLOEs).
What are Key Lines of Enquiry (KLOE)?
'Key Lines of Enquiry' (KLOE) are sets of questions and statements about services and judgement-specific issues. They provide consistent criteria for assessing and measuring the effectiveness and efficiency of housing services.
KLOEs are designed to provide inspectors, inspected bodies and others with a framework through which to view and assess services. They help organisations to understand how the quality of services is judged against the KLOEs.
What judgements are made by the Audit Commission?
The inspectors made two judgements when deciding how good the services Sutton Housing Partnership provide. They were:
How good is the service?
The first judgement looked at how good the service is and is determined by using the following criteria:
- 3 Stars (excellent)
- 2 Stars (good)
- 1 Star (fair)
- 0 Star (poor)
What are the prospects for improvement?
The second judgement looked at the prospects for improvement for the future and is determined by using the following criteria:
- Excellent
- Promising
- Uncertain
- Poor
|
