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Our Income and Charging Teams, here at Sutton Gate, would like to provide a service where you, our leaseholders, have a high degree of satisfaction with an excellent standard of delivery.
Picture of SHP leaseholder

Leaseholder Services

Our staff are here to ensure that you receive a high standard of service from us at all times.
Whether you are asking a question, making a complaint, or you need help and support with a housing problem, you will receive a polite, efficient and professional service from us. Please click here to view the Leaseholders Handbook.


Our resident charges team calculate your service charges and charges for major works. The income team collect day-to-day services and major work charges. The Income Team is also responsible for consulting you on major work and other contracts if needed. We give information to solicitors when properties are being sold and provide general advice on leasehold insurance and other matters.


Service Charge Actuals 2013/14

The service charge Actuals for 2013/14 were sent out to all leaseholders in September 2014. 

View the service charge actuals leaflet.

Actual repair breakdowns 2013/14  

We are pleased to have the 2013/2014 actual repair breakdown available on line for leaseholders.

View the breakdown for block and estate repairs


During the current financial year we intend to itemise block and estate repairs at the end of each quarter.

Service charge statements are sent to Leaseholders on a quarterly basis.

Major Work statements are sent to Leaseholders annually.


Extending Your Lease

Most lessees who satisfy an ownership test have the right to buy, at a fair price, a new lease expiring 90 years after the expiry of their present lease. To qualify, you must have owned your flat for the preceding two years. In addition, you must pay the Landlord's costs incurred during the enfranchisement process.


To discuss this matter further, or to obtain an application form please call the Conveyancing Team at London Borough of Sutton on 020 8770 5000.

You can also contact the The Leasehold Advisory Service' (LEASE), telephone 020 7374 5380,  for further information.















Last Updated: Tuesday 27 January 2015