You are here:
Home / Leaseholders

Leaseholders

Our Income and Charging Teams, here at Sutton Gate, would like to provide a service where you, our leaseholders, have a high degree of satisfaction with an excellent standard of delivery.
Picture of SHP leaseholder

Welcome

Our staff are here to ensure that you receive a high standard of service from us at all times.
Whether you are asking a question, making a complaint, or you need help and support with a housing problem, you will receive a polite, efficient and professional service from us.

What we do

Our resident charges team calculate your service charges and charges for major works. The income team collect day-to-day services and major work charges. The Income Team is also responsible for consulting you on major work and other contracts if needed. We give information to solicitors when properties are being sold and provide general advice on leasehold insurance and other matters.

 

Leaseholder AGM

This year's AGM took place on Tuesday 19th July 2011 at 7:30 pm. Full details will be in the newsletters to be sent to all Leaseholders.  Please click here|  to see last year's agenda and minutes.

Leaseholder Statements

Service charge statements are sent to Leaseholders on a quarterly basis.

 

Leaseholder Satisfaction Increases

Thank you to all our leaseholders who completed the Leaseholder Survey sent out by the London Borough of Sutton. Overall satisfaction increased from 45% in 2009 to 49% in 2010. 

Actual repair breakdowns  

We are pleased to have the 2010/2011 actual repair breakdown available on line for leaseholders.

The breakdowns for block and estate repairs are arranged alphabetically. Click here| to view.

Draft repair breakdown 2011/2012 

During the current financial year we intend to itemise block and estate repairs at the end of each quarter.

Please click on the links below to view the repairs for your own block or estate. These are listed in alphabetical order.

Quarter 1 Apr-Jun Block Repairs|

Quarter 1 Apr-Jun Estate Repairs|

Quarter 2 Jul-Sep Block Repairs|

Quarter 2 Jul-Sep Estate Repairs|

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Last Updated: Friday 04 November 2011