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Leaseholders

Our Leasehold Service Team, here at Sutton Gate, would like to see a service where you, our leaseholders, have a high degree of satisfaction with an excellent standard of delivery.
Picture of SHP leaseholder

Welcome to Leasehold Services

Our Leasehold team are here to ensure that you receive a high standard of service from us at all times.
Whether you are asking a question, making a complaint, or you need help and support with a housing problem, you will receive a polite, efficient and professional service from us.

What we do

Our leasehold team calculate and collect service charges and charges for major works. We are also responsible for consulting you on major work and other contracts if needed. We give information to solicitors when properties are being sold and provide general advice on leasehold insurance and other matters.

 

Leaseholder AGM

The Sutton Leaseholder AGM will be held on the 13th July 2010. Reminder newsletters to be sent to all Leaseholders.  Please click here| for  to see agenda and last years minutes

Leaseholder Statements

We will be issuing service charge statements in July

 

Leaseholder Satisfaction Increases

Thank you to all our leaseholders who completed the Leaseholder Survey sent out by the London Borough of Sutton. Overall satisfaction has increased from 36% in 2007 to 45% in 2009. 

Draft repair breakdowns  

We are pleased to have the draft repair breakdown available on line for leaseholders.

The breakdowns for block repairs are arranged alphabetically. All estate repairs are grouped together under ‘estates’. Click here| to view.
Please feed back by 9th July 2010. 

Consultation

We have been consulting all leaseholders on three matters :-

Our proposals to retender the grounds maintenance contract

Appointing contractors to carry out our five year external major works

Appointing consultants to assist oversee the work 

Thank you for all Leaseholders who have given feedback.