Leaseholders
Our Income and Charging Teams, here at Sutton Gate, would like to provide a service where you, our leaseholders, have a high degree of satisfaction with an excellent standard of delivery.
Welcome
Our staff are here to ensure that you receive a high standard of service from us at all times.
Whether you are asking a question, making a complaint, or you need help and support with a housing problem, you will receive a polite, efficient and professional service from us.
What we do
Our resident charges team calculate your service charges and charges for major works. The income team collect day-to-day services and major work charges. The Income Team is also responsible for consulting you on major work and other contracts if needed. We give information to solicitors when properties are being sold and provide general advice on leasehold insurance and other matters.
Leaseholder AGM
This year's AGM took place on Tuesday 19th July 2011 at 7:30 pm. Full details will be in the newsletters to be sent to all Leaseholders. Please click here| to see last year's agenda and minutes.
Leaseholder Statements
Service charge statements are sent to Leaseholders on a quarterly basis.
Leaseholder Satisfaction Increases
Thank you to all our leaseholders who completed the Leaseholder Survey sent out by the London Borough of Sutton. Overall satisfaction increased from 45% in 2009 to 49% in 2010.
Actual repair breakdowns
We are pleased to have the 2010/2011 actual repair breakdown available on line for leaseholders.
The breakdowns for block and estate repairs are arranged alphabetically. Click here| to view.