Sutton Housing Partership aim to provide excellent services to all tenants and leaseholders.
Being a Leaseholder
As a leaseholder, you have bought the right to live in your home for a fixed amount of time as outlined in your lease agreement.
You don’t own the land surrounding you home or the building it’s in. If you decide to sell your home, the new buyer will purchase the years remaining on your lease.
The London Borough of Sutton is the freeholder (landlord) of your building, any internal common areas and the gardens and grounds within the estate. The day to day management of the communal areas and grounds is carried out by us.
As a leaseholder you’ll pay a service charge to the London Borough of Sutton towards the repair and maintenance of common areas, grounds and estates. Full details about your service charge will be included in your lease agreement.
To find out more about your rights and responsibilites, you can download our useful guide to service charges and Leaseholder Handbook.
View the service charges leaflet
Please click here to view the Leaseholders Handbook
Our staff have specific roles to support leaseholders and provide the following services for you;
- Calculating and collecting day-to-day service charges
- Consulting on major works and other contracts where required
- Invoicing and collecting leasehold charges, including debt advice
- Management of solicitors enquiries when properties are being sold
Service charge statements are sent to Leaseholders on a quarterly basis.
Major Work statements are sent to Leaseholders annually.
If you have a question about your buildings insurance or need to make a claim. You must contact your insurers directly as soon as possible after the incident has occured. Details of your insurer can be found in your policy booklet. If you do not have your policy details, you should contact the London Borough of Sutton Insurance team on 0208 770 5000 or you can email them at: firstname.lastname@example.org