Leaseholder Survey - Summer 2014 --- to take the Survey, please click HERE
Our Income and Charging Teams, here at Sutton Gate, would like to provide a service where you, our leaseholders, have a high degree of satisfaction with an excellent standard of delivery.
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Our staff are here to ensure that you receive a high standard of service from us at all times.
Whether you are asking a question, making a complaint, or you need help and support with a housing problem, you will receive a polite, efficient and professional service from us. Please click here to view the Leaseholders Handbook.
Our resident charges team calculate your service charges and charges for major works. The income team collect day-to-day services and major work charges. The Income Team is also responsible for consulting you on major work and other contracts if needed. We give information to solicitors when properties are being sold and provide general advice on leasehold insurance and other matters.
Service charge statements are sent to Leaseholders on a quarterly basis.
Major Work statements are sent to Leaseholders annually.
During the current financial year we intend to itemise block and estate repairs at the end of each quarter.