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Fire Safety

Do you know your fire plan – 8 easy steps to safety

The London Fire Brigades' (LFB) campaign "Know your fire plan" aims to ensure all residents living in flats and maisonettes know what to do in the event of a fire.

If you live in a purpose built block of flats, you will normally be safer to stay put if your flat until help arrives from the London Fire Brigade.

Step 1

Here are a few points to think about when planning your escape.

  • What is your normal route out and how would you escape if this was blocked. 
  • Keep all escape routes clear
  • Make sure that everyone in your home know where the door and window locks are
  • If you live in sheltered housing we will advise you on your safe exit route.

Step 2

  • Always keep a good quality battery torch in your home, in an easy access place

Step 3

  • Make sure you have address written down near your house phone to ensure accurate information is given to the LFB.

Step 4

  • If you or a member of your family has a sight or hearing problem or trouble moving around, make sure all helping aids are kept in easy access place and remember to let LFB know when you call

Step 5

If your home is a purpose built block and directly affected by fire or smoke:

  • Make sure everyone is out, remember to close the door and walk down the nearest flight of stairs
  • Don’t use lifts in the event of a fire
  • Call 999 and report the address of where the fire is, including floor and room

Step 6

If your escape route is blocked, find a room to wait in until the LFB arrives. If you can also:

  • Block the bottom of the doors with wet clothing to stop smoke getting in. if there is a lot of smoke, crawl along the floor where the air is cleaner
  • Go to a window and call for help
  • Keep a phone with all times, to stay in contact with the LFB operator

Step 7

If the fire is somewhere else in the block, it is safer to stay in your home.

  • Keep your front door closed and call 999, when they arrive they will tell you what to do.

Step 8

If the fire is in a communal area o your floor:

  • Stay in your flat and take everyone to the safest room
  • Block the bottom of the doors with wet clothing to stop smoke getting in and if there is a lot of smoke, crawl along the floor where the air will be cleaner
  • Call 999 and when they arrive, they will tell you what to do


Thinking Of Having A Real Fire In Your Home?

If you are thinking of using your fireplace to burn coal or logs, there are a number of vital safety issues that you must consider beforehand. For more information on these issues, contact the Planned Maintenance Team via SHP’s Customer Care team. 

Furthermore, you will need to find out whether your home is in a smokeless zone. To find out if you are in this zone, contact Sutton Council’s Environmental Services department.

Click here to download the'Fire Safety' leaflet - Simple Steps to Prevent Fire in your Home'.

Stone Fire Surrounds

The Health and Safety Executive is aware of several instances where heavy stone components forming part of a modern fireplace surround have fallen causing damage and injury. These incidents have happened because the fireplaces were not securely, mechanically fixed in place. In two, separate accidents, in different parts of the country, this type of incident resulted in the death of two young children. The fireplace surrounds had been installed and in use in the family home for a matter of months before the fatal accidents.

If you are considering improving your home by fitting a fire surround your tenancy conditions require you to seek written permission from Sutton Housing Partnership to make an improvement.   Once permission has been given please make sure you follow the manufacturer’s fitting instructions or alternately seek advice from The Stone Federation of Great Britain who has recently revised its guidance on safe installation of fire place surrounds.  28.05.2013

Fire Safety - Common Parts Policy

Insurance Information 

Sutton Housing Partnership ensure that we do everything reasonably practicable to ensure the safety of our residents and visitors. Unfortunately sometimes incidents do occur; if you feel that we have failed in our duty, then you have a legal remedy of raising a liability claim against us.  You can find out more here. 

London Borough of Sutton (LBS) are offering tennants home contents insurance. You can find out a little more about it by clicking below.

LBS Home Contents Insurance

Last Updated: Wednesday 14 June 2017