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Anti-Social Behaviour

What is Anti-Social Behaviour (ASB)?

The term 'Anti-Social Behaviour' covers a broad range of behaviours which indicate a lack of consideration for others, whether intentionally or through negligence.

Examples of 'Anti-Social Behaviour' which may affect our residents include:

  • Noise nuisance
  • Verbal abuse, intimidation and harrassment
  • Violence and threats of violence
  • Illegal activities such as drug dealing
  • Drunken behaviour
  • Hate behaviour directed at a person with prejudice against their disability, ethnicity, religious beliefs or sexual orientation

How Do I Report ASB?

You can report ASB:

  • Online by completing an online form
  • By telephone by calling our offices on 0208 915 2000
  • Face-to-face at our offices - If you not physically able to travel we can carry this out in your home

What We Will Do

  • We will record your complaint accurately and confidentially
  • We will contact you regarding your complaint to request further information within 1 working day for hate crime or violence and 5 working days for all other types of ASB
  • Based on the information provided we will carry out an assessment and advise you if we are able to assist with the complaint made
  • If we are able to assist we will contact any parties who may have witnessed incidents
  • We will then approach the person who you have complained about
  • We will then take the appropriate action to resolve the issues reported to us
  • If we are unable to assist you with the complaint we will refer you to the relevant organisation
  • We will liaise with appropriate support agencies and support mediation where appropriate
  • Where appropriate we will consider providing additional security measures to support victims of hate crime and domestic violence
  • We wll provide a witness support service if court proceedings become necessary

Who Do We Work With?

  • Police
  • Social Services and Other Support Agencies
  • Education
  • Drug and Alcohol Teams
  • Mental Health Professionals
  • Youth Offending Teams and Probation Services
  • Mediation Services
  • Family Intervention Services


All reported incidents of ASB will be treated as confidential. We may however ask your consent to share the information with local police and other support services.


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Last Updated: Monday 13 July 2015