What is Anti-Social Behaviour (ASB)?
The term 'Anti-Social Behaviour' covers a broad range of behaviours which indicate a lack of consideration for others, whether intentionally or through negligence.
Examples of 'Anti-Social Behaviour' which may affect our residents include:
- Noise nuisance
- Verbal abuse, intimidation and harrassment
- Violence and threats of violence
- Illegal activities such as drug dealing
- Drunken behaviour
- Hate behaviour directed at a person with prejudice against their disability, ethnicity, religious beliefts or sexual orientation
How Do I Report ASB?
You can report ASB:
- Online by completing an online form
- By telephone by calling our offices on 0208 915 2000
- Face-to-face at our offices - If you not physically able to travel we can carry this out in your home
What We Will Do
- We will record your complaint accurately and confidentially
- We will contact you regarding your complaint to request further information within 1 working day for hate crime or violence and 5 working days for all other types of ASB
- Based on the information provided we will carry out an assessment and advise you if we are able to assist with the complaint made
- If we are able to assist we will contact any parties who may have witnessed incidents
- We will then approach the person who you have complained about
- We will then take the appropriate action to resolve the issues reported to us
- If we are unable to assist you with the complaint we will refer you to the relevant organisation
- We will liaise with appropriate support agencies and support mediation where appropriate
- Where appropriate we will consider providing additional security measures to support victims of hate crime and domestic violence
- We wll provide a witness support service if court proceedings become necessary
Who Do We Work With?
- Social Services and Other Support Agencies
- Drug and Alcohol Teams
- Mental Health Professionals
- Youth Offending Teams and Probation Services
- Mediation Services
- Family Intervention Services
All reported incidents of ASB will be treated as confidential. We may however ask your consent to share the information with local police and other support services.
Last Updated: Thursday 25 September 2014