Our Estate Care Service delivers a range of services to communal areas in and around flatted property with the aim of keeping them clean, tidy and safe. The services we provide includes:
Cleaning of entrance hallways, stairs, balconies
Cleaning of bin areas and bin rotation; checking and unblocking chutes
Moving and cleaning spilt waste
Moving bulk waste to safe areas avoiding public obstructions
Litter picking and spot clearing hazardous waste
Sweeping debri from hard surfaces
Weed & moss control; leaf collection
Cleaning lift areas
Monitoring and reporting nuisance, communal disrepair and other estate issues
Providing customer advice about SHP’s services
Replacement of spent lamp bulbs in communal areas
Removal of graffiti from non porous surfaces
Playground safety checks
Follow this link to view our team structure
Each Estatecare Team is staffed by caretakers who work to a planned schedule. These schedules may vary according to day-to-day conditions and priorities on site or where seasonal workload demands change. Neighbourhood Estatecare Teams operate on our larger estates while mobile Estatecare Teams tend to our smaller dispersed blocks.
These services operate between the hours of 8.00am until 4.12pm, Monday to Friday. Outside these hours, emergencies can be reported to the Council's Security Unit on 020 8770 5000.
To find out more about the estatecare team in your area or discuss any issue with their Estate Manager, please contact Customer Care on 020 8915 2000. Details of specific days attendance and service standards are contained on Noticeboards within each flatted block.