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Cleaning of entrance hallways, stairs, balconies
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Cleaning of bin areas and bin rotation; checking and unblocking chutes
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Moving and cleaning spilt waste
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Moving bulk waste to safe areas avoiding public obstructions
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Litter picking and spot clearing hazardous waste
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Sweeping debri from hard surfaces
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Weed & moss control; leaf collection
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Cleaning lift areas
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Monitoring and reporting nuisance, communal disrepair and other estate issues
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Providing customer advice about SHP’s services
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Replacement of spent lamp bulbs in communal areas
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Removal of graffiti from non porous surfaces
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Playground safety checks
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Each Estatecare Team is staffed by caretakers who work to a planned schedule. These schedules may vary according to day-to-day conditions and priorities on site or where seasonal workload demands change. Neighbourhood Estatecare Teams operate on our larger estates while mobile Estatecare Teams tend to our smaller dispersed blocks.
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These services operate between the hours of 8.00am until 4.12pm, Monday to Friday. Outside these hours, emergencies can be reported to the Council's Security Unit on 020 8770 5000.
To find out more about the estatecare team in your area or discuss any issue with the site supervisor, please contact Customer Services on freephone 0800 195 5552 or from your mobile on 0208 915 2000*. Details of specific days attendance and service standards are contained on Notice Boards within each flatted block.