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What is Sheltered Housing

Sheltered Housing gives residents the opportunity to live somewhere with their own front door and keep their independence, but have the security of help and advice at hand when needed. Each scheme has an allocated Sheltered Housing Officer who is responsible for the day to day management of the scheme and the support of residents living at the scheme.

The Sheltered Housing Officer who manages each scheme has equal responsibilities to a number of people. It is important to note that the residents of sheltered sites still need the vital support and care of their relatives and friends.

This is your home, you are free to come and go, invite guests to stay overnight etc. just as you would if you lived elsewhere. We would just ask that you let us know if you will be away overnight, or on holiday to save unnecessary concern.

Further information about each of our sheltered Housing schemes can be found via the individual scheme links below: 

Beechtree Place, Sutton, SM1 1SF  Milton House, Sutton, SM1 2QS
Chaucer Gardens, Sutton, SM1 2QX Old Swan Yard, Carshalton, SN5 2PN
Church Hill, Carshalton, SM5 3PD Olveston Walk & Beadlow Close, Carshalton,
Clarence House, Wallington, SM6 0EB Rosebery Gardens, Sutton, SM1 4EZ
Collingwood Road, Sutton, SM1 2QW   Seven Acres & Marfleet Close, Carshalton, SM5 2SZ
Cooper Crescent, Carshalton, SM5 2DL Shearing Drive, Carshalton, SM5 1BL
Crownbourne Court, Sutton, SM1 1JE St Paul's Close, Carshalton, SM5 1NR/Q
Crown Road, Sutton, SM1 1SB Thomas Wall Close, West Street &
Clarence Road, Sutton
, SM1 1SP/SH
Lovett Drive, Carshalton, SM5 1AJ  

The Big Network
The most visible face of the sheltered housing service is your Sheltered Housing Officer, who works from Monday to Friday. They work two time shifts every other week between 8.00am and 4.00pm and 9.00am and 5.00pm.

The Call Centre and the Eldercare Mobile Response team provide 24 hour response. They support the Sheltered Housing Service by answering calls made through the alarm equipment when your Sheltered Housing Officer is off duty or not available. If you need help, for example to provide access for emergency services or if you have locked yourself out, or have had a fall, they will ask the mobile response staff to attend.

The call centre will advise you that a member of the Mobile Response Team has been called; Mobile Response staff will carry large print identification.

The aim is for most calls to be responded to within 20 minutes and we will monitor this closely to ensure that the targets are met. Experience tells us that only a very few calls are life threatening and the emergency services would always be called out first by the call centre on those occasions.

Your Sheltered Housing Officer is part of a team. From time to time, in the event of sickness or annual leave, you may receive a call or visit from another member of the team. Sheltered Housing Officers will seek to advise you of any changes to their normal schedule.

If you would like to contact us to discuss any aspect of this service you can do so by calling us on
020 8915 2000.

You can also email our Head of Sheltered Housing Services at: or if you prefer you can write to Head of Sheltered Housing Services at Sutton Housing Partnership, Sutton Gate, 1 Carshalton Road, Sutton, Surrey SM1 4LE.


Click here to view the Directory of Older People's Housing in the London Borough of Sutton.



Last Updated: Wednesday 08 March 2017