Sheltered Housing gives residents the opportunity to live somewhere with their own front door and keep their independence, but have the security of help and advice at hand when needed. Each scheme has an allocated Sheltered Housing Officer who is responsible for the day to day management of the scheme and the support of residents living at the scheme.
The Sheltered Housing Officer who manages each scheme has equal responsibilities to a number of people. It is important to note that the residents of sheltered sites still need the vital support and care of their relatives and friends.
This is your home, you are free to come and go, invite guests to stay overnight etc. just as you would if you lived elsewhere. We would just ask that you let us know if you will be away overnight, or on holiday to save unnecessary concern.
Further information about each of our sheltered Housing schemes can be found via the individual scheme links below:
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Beechtree Place, Sutton|
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Milton House, Sutton|
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Chaucer Gardens, Sutton|
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Old Swan Yard, Carshalton|
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Church Hill, Carshalton|
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Olveston Walk & Beadlow Close, Carshalton|
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Clarence House, Wallington|
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Richmond Green, Beddington|
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Collingwood Road, Sutton|
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Rosebery Gardens, Sutton|
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Cooper Crescent, Carshalton|
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Seven Acres & Marfleet Close, Carshalton|
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Crownbourne Court, Sutton
(Extra Care)
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Shearing Drive, Carshalton|
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Crown Road, Sutton|
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St Paul's Close, Carshalton|
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Lovett Drive, Carshalton|
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Thomas Wall Close, West Street &
Clarence Road, Sutton|
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The Big Network
The most visible face of the sheltered housing service is your Sheltered Housing Officer, who works from Monday to Friday between 9am and 5pm.
The Call Centre and the in-house Mobile Response team provide 24 hour response. They support the Sheltered Housing Service by answering calls made through the alarm equipment when your Sheltered Housing Officer is off duty or not available. If you need help, for example to provide access for emergency services or if you have locked yourself out, or have had a fall, they will ask the mobile response staff to attend.
The call centre will advise you that a member of the Mobile Response Team has been called; Mobile Response staff will carry large print identification.
The aim is for most calls to be responded to within 20 minutes and we will monitor this closely to ensure that the targets are met. Experience tells us that only a very few calls are life threatening and the emergency services would always be called out first by the call centre on those occasions.
Your Sheltered Housing Officer is part of a team. From time to time, in the event of sickness or annual leave, you may receive a call or visit from another member of the team. Sheltered Housing Officers will seek to advise you of any changes to their normal schedule.
If you would like to contact us to discuss any aspect of this service you can do so by calling us on Freephone 0800 195 5552 or from your mobile on 0208 915 2000 (call charges may vary depending on your network). You can also email Sally Bell, our Head of Sheltered Housing Services at customercare@suttonhousingpartnership.org.uk| (please mark for the attention of Sally Bell) or if you prefer write to Sally Bell at Sutton Housing Partnership, Sutton Gate, 1 Carshalton Road, Sutton, Surrey SM1 4LE.