Involvement and Participation
Sutton Housing Partnership is committed to working in partnership with all service users, their families and other service providers to encourage independence and to influence the development of our services. We will encourage and support residents and service users to do this through regular support planning meetings with the Sheltered Housing / Mobile Support Officer, tenants meetings and focus groups.
Each sheltered scheme holds a regular resident meeting every two months which all sheltered residents and their family or other representative are welcome to attend. In addition, all sheltered schemes are represented at the ‘Sheltered Housing Resident Forum’ which meets regularly and works with officers to identify any changes or concerns relating to the sheltered housing service. Focus groups are set up from time to time to address specific areas of interest. All of these events and groups are widely publicised within the monthly scheme newsletter that all sheltered residents receive and in the quarterly service user newsletters distributed to all service users.
If you would like to be involved in any of the Sheltered Housing Service focus groups, or would like to be involved in any other way, please either speak to your Sheltered/Community/Mobile Support officer or contact a member of the Residents' Participation Team on Freephone 0800 195 5552 or from your mobile on 0208 915 2000 (call charges may vary depending on your network).
Community Support Service users are invited to attend regular meetings held for service users, these are advertised in the quarterly newsletter distributed to all service users.
Residents Newsletter
A monthly newsletter is produced by the Sheltered Housing Officer and circulated to all residents providing relevant information and topical news. If you have any ideas for things that you would like to see included in future newsletters please speak to the Sheltered Housing Officer.
Service User Newsletters
Produced and distributed quarterly, the ‘service user newsletters’ aims to inform all service users (sheltered tenants, community support service users and emergency support service users), of service wide news and events. Contributions from service users are welcomed.
Complaints, Suggestions and Comments
Sutton Housing Partnership welcomes any complaint, suggestion or comment in relation to their services, and will investigate these where appropriate.
We have a complaints policy which outlines ways in which you can make a complaint if you need to, this is displayed on the communal notice board at your scheme, and also within the ‘information file’ held on each scheme.
If you make a complaint we will investigate this fully and respond to you with our findings. We are also committed to using this information to improve our services.
If you have any comments or suggestions about any aspect of your sheltered housing service you can use a number of methods to make us aware of these, you should feel free to discuss any issue with your Sheltered Housing/Community/Mobile Support Officer, or if you prefer you can request a meeting with a more senior officer or you can complete a suggestion/comments form which you will find at your scheme.
You are of course welcome to speak to Sally Bell, our Head of Sheltered Housing Services or Billy Parish our Complaints Co-ordinator on Freephone 0800 195 5552 or from your mobile on 020 8915 2000 (call charges may vary depending on your network).
Equality and Diversity
Sutton Housing Partnership is committed to promoting equal opportunities and diversity. We welcome residents and service users from all groups of society and do not condone any forms of discrimination.
We work very hard to try to ensure that all members of the community are able to access our services if they wish to, and welcome feedback as to ways in which we can make this easier from residents and other service users.