Methods of Heating
Your home is supplied with heating and hot water, in one of three different ways:
Being connected to a communal heating systems
By having separate gas/electric fires and water heaters
With your own central heating system.
Communal Heating Systems
Our communal heating systems provide heating continuously. You are able to control the heating by turning the room thermostat or the radiator valves up (anti-clockwise) or down, or off.
Seperate Gas/Electric Fires and Water Heaters
A small number of our homes have separate fires and water heaters as their only sources of heating and hot water. You turn these on and off as you want.
Central Heating Systems
The vast majority of our homes have a central heating system. Your system will either have a normal boiler, or a combination boiler that provides hot water directly. A normal boiler system will consist of a boiler, a pump, a hot water cylinder, a programmer and a room thermostat. You can control the heating and hot water separately by using the programmer according to your lifestyle. A combination boiler system will only consist of a boiler, a programmer and a thermostat. As the hot water will always be available whenever you turn on the hot water taps, you only need to control the heating.
In order to ensure the safety of residents and members of the public, all properties that contain gas appliances must receive a Gas Safety Check every 12 months. We arrange that for you through Smith & Byford.
If you have any queries, then please email us at firstname.lastname@example.org Don't forget you can also call Smith & Byford on Freephone 0800 389 0867 or contact Transco on 0800 111 999.
Thinking Of Having A Real Fire In Your Home?
If you are thinking of using your fireplace to burn coal or logs, there are a number of vital safety issues that you must consider beforehand. For more information on these issues, contact the Planned Maintenance Team via SHP’s Customer Services department.
Furthermore, you will need to find out whether your home is in a smokeless zone. To find out if you are in this zone, contact Sutton Council’s Environmental Services department.
Customer Satisfaction Survey
View quality control checks.