If your heating is not working and your home is cold
Check your programmer (see section on heating controls for information re programmers and thermostats) to ensure that the mode and times are correct and adjust if necessary. Check the room thermostat is set to the right setting (around 21°C). Check the thermostatic radiator valve is working properly. (Note which number it is set on, then turn the top anti-clockwise as far as possible. If the radiator does not start to warm up within 5 minutes, turn it clockwise to the original setting. If it does warm up, turn it clockwise to just above the original setting.)
If you have cold or tepid water coming from your hot tap
If you have a normal boiler: has someone run a bath, or used a lot of hot water? If so, wait for at least 30 minutes for the hot water cylinder to heat up again. Check your programmer to ensure that the mode and times are correct and adjust if necessary. If you have a combination boiler: the hot water tap is too far open. Shut it a little more, until the temperature increases to a satisfactory level. (This will mean that the water flow will be reduced.) Check that the boiler has not been switched off.
If your hot water is too hot
If your hot water is far too hot, or you hear bubbling noises from the hot water cylinder in your airing cuoboard, the thermostat may be faulty, so call Smith and Byford as soon as possible.
If none of these work, contact your Gas Heating Contractor (e.g. Smith & Byford on 020 8643 1080).
ARE YOU SAFE? Book your Gas Safety Check on 020 8643 1080.