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Identifying Problems with your Heating

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If your heating is not working and your home is cold
Check your programmer to ensure that the mode and times are correct and adjust if necessary. Check the room thermostat is set to the right setting (around 21°C). Check the thermostatic radiator valve is working properly. (Note which number it is set on, then turn the top anti-clockwise as far as possible. If the radiator does not start to warm up within 5 minutes, turn it clockwise to the original setting. If it does warm up, turn it clockwise to just above the original setting.)

If you have cold or tepid water coming from your hot tap
If you have a normal boiler: has someone run a bath, or used a lot of hot water? If so, wait for at least 30 minutes for the hot water cylinder to heat up again. Check your programmer to ensure that the mode and times are correct and adjust if necessary. If you have a combination boiler: the hot water tap is too far open. Shut it a little more, until the temperature increases to a satisfactory level. (This will mean that the water flow will be reduced.) Check that the boiler has not been switched off.

If none of these work, contact your Gas Heating Contractor (e.g. Smith & Byford on Freephone 0800 389 0867).

ARE YOU SAFE? Book your Gas Safety Check on Freephone 0800 389 0867

 

 

 

 

 

 

 
Last Updated: Thursday 20 February 2014