Sutton Housing Partnership
Sutton Housing Partnership is an Arms Length Management Organisation or ALMO set up to manage council housing and to bring investment and improvements to our homes across the borough. Although the housing stock is still owned by the Council, Sutton Housing Partnership is responsible for providing day-to-day management of housing services to over 7000 tenants and 1400 leaseholders. We are committed to providing excellent, customer focused and cost effective landlord services to all our residents.

What is an ALMO?
ALMO is short for Arms Length Management Organisation. The government set up this option for Council’s to form independent organizations to manage and bid for funding to improve their housing stock.
Sutton Housing Partnership is a non-profit making organisation managed by a Board of Members. The board is made up of residents, councillors from all political parties and independent people with professional skills to help manage the organisation.

Our Vision
Sutton Housing Partnership’s vision supports our aim of achieving an excellent service by providing high quality, affordable housing for all in the community:
“By listening to and involving our residents and others, Sutton Housing Partnership will create and maintain neighbourhoods where people can feel at home”

Our Mission is:
"To deliver excellent, customer focused and cost effective landlord services to all our residents"

Our Priority Objectives are:
"...To deliver excellent, customer focused and cost effective..."

• To embed a new performance-driven, customer focused culture
• To secure long-term viability centred on value for money
• To build a range of partnerships that support improved service delivery

"...landlord services..."

• To deliver sustainable homes through effective asset management
• To provide a repairs service that consistently delights our customers
• To create neighbourhoods that our custmers can take pride in

"...to all our residents..."

• To tailor our services to meet the diverse needs of all our customers
• To continuously improve aspects of customer involvement