Sutton Housing Partnership

Welcome to Sutton Housing Partnership Customer Services

We are your first point of contact to answer questions you have about your Council Tenancy and Leaseholder matters.

Free phone 0800 195 5552

Although we try to respond to your calls as quickly as possible, please remember that our phones are often at their busiest first thing in the morning and during lunch period.

by e-mail
customerservices@suttonhousingpartnership.org.uk

or visit our new reception at:
Sutton Housing Partnership, Sutton Gate, 1 Carshalton Road, Sutton, SM1 4LE

Situated in central Sutton just off the main high street.

To see a map of the area click here

For our customer Service charter click here

We have a ramp leading into our reception area and automated doors.

Loop system to assist our customers who have a hearing impairment.

We can offer you the privacy of an interview room in you come in by appointment

If English is not your first language we can arrange for a third party "Language Line" to assist with translation.

Office Hours of opening: Monday - Friday 9.00am - 5.00pm Our reception opens at 8.45am for visitors to our offices. Staff will be there to deal with your enquiries from 9.00am Telephone hours of opening:Monday - Friday 8.00am - 5.00pm

For Gas Servicing and Central Heating breakdowns please call:

Smith & Byford 0800 389 0867

Please remember that if you have an emergency out of office hours you can contact our

emergency service on 0208 770 5000

To report Anti - Social Behaviour or Nuisance out of hours please call 0208 770 5000

We aim to deal with your enquiry at first point of contact however for more complex issues we may ask you for more details and pass them onto the appropriate person, if that person is not available your call will be returned within one working day.

Customer Services can provide advice on the following as well as general advice about your tenancy. Please click on the links for further information.

Repairs Rents Ending a tenancy Neighbour nuisance or harassment Succession of tenancy Care taking service Cleaning service Sheltered housing Graffiti removal Resident association Major works

Link to London Borough of Sutton website

Sutton Housing Partnership Limited - Registered Office: Sutton Gate 1 Carshalton Road Sutton Surrey SM1 4LE

e-mail:customerservices@suttonhousingpartnership.org.uk - Freephone: 0800 195 5552 - Fax: 0208 915 2238

registered in England and Wales - Registered No. 05589014

Page designed by Sutton Housing Partnership ICT Team

The Sutton Housing Partnership website may contain links to external websites.
We are not responsible for the content or accuracy of the information contained within these sites