Sutton Housing Partnership

As many of you may know, the Audit Commission inspected Sutton Housing Partnership in November 2007. We have now received the results of the inspection which show that we provide a one star “fair” service, with promising prospects for improvement.

The Audit Commission have made it clear in their inspection report that we have made huge improvements to the services we provide to residents. They have highlighted a number of areas where we are performing well, including:

The speed in which aids and adaptations are provided for disabled customers.
The range of involvement opportunities has increased, with efforts to engage with hard to reach communities.
Valuing customer's views and using them to adapt our services.
Providing positive outcomes for customers in the way we manage anti-social behaviour and external services.
Our estates are generally clean and tidy.

The report also identified some areas where we need to improve, the main areas highlighted for improvement are:

Tenant and Leaseholder satisfaction with our services, including information we provide for residents.
Day to day repairs and maintenance of your homes.
Helping to improve rent arrears and debt.
Improvements to the way we manage and let our empty properties.

We also know that we need to get better at dealing with customer feedback, responding to complaints on time and keeping customers up to date with what’s happening.

The Audit Commission have made a number of recommendations to help us improve our services, and Sutton Housing Partnership have already started working on these to make sure we continue to get better for customers. Until we are judged as providing a two star “good” service we are unable to unlock the much needed extra funding to meet the government’s Decent Homes standard.

Although we are disappointed with the inspection result we are committed to making sure our residents continue to receive the best services possible, whilst working towards improving our star rating with the Audit Commission.

We will be keeping you informed about the inspection results and our progress with a special edition of HomeFront, due out in May.

Peter Dolan
Chief Executive
Sutton Housing Partnership

John Morton
Chair of the Board
Sutton Housing Partnership

The full version of the report is available here or click here to go to the Audit Commission's website.

Link to London Borough of Sutton website

Sutton Housing Partnership Limited - Registered Office: Sutton Gate 1 Carshalton Road Sutton Surrey SM1 4LE

e-mail:customerservices@suttonhousingpartnership.org.uk - Freephone: 0800 195 5552 - Fax: 0208 915 2238

registered in England and Wales - Registered No. 05589014

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