Pay by Direct Debit and enter our prize draw, you can pay by direct debit on the 10th or 28th of each month and also fortnightly. (We are currently looking at providing alternative dates). Details will be collected over the telephone and then you will be
sent a letter confirming how much we will be collecting and when. Any queries should be directed to customer services on 08001955552.
Don’t Miss Out on Our Prize Draw! Maintain a clear account and every February and September you will be entered into a prize draw to win £100 or £150.
We are promoting direct debit to help reduce our administrative costs.
Request a Statement
To order a statement of your account please click on the following e-mail link to customer services. Please enter your Name and Address into the e-mail with a subject of statement
customerservices@suttonhousingpartnership.org.uk
Alternatively please contact our customer services by free phone on 0800 195 5552
Standing Order
Call and ask for a form to be sent to you or download one from this site. Complete the form and return it to your bank or building society. You decide the date and frequency. Any changes will require you notifying your bank.
Swipe Card
Accepted in all Post Offices and Civic Offices. If you have lost or not received a card please contact Customer Services and they will order you a new one.
Direct from Salary
If you work for the borough, you may have your rent deducted from your wages. Just supply your employee number and we will make all the arrangements.
Cash Hall
Payments can be taken at the Civic Offices between 9.00 am and 1.00 pm (Mon- Friday).
Internet Payments By Credit or Debit Card
You can log into the Council’s website (using this link) to make a payment. Follow the online instructions. A reference number will be given should you have any queries regarding your payment. You will need your card details and your pay reference number.
Telephone Payments
Touch tone telephone - call 0208 770 7887 and follow the instructions. This is a 24-hour service. You will need your credit or debit card details and your pay reference number.
Or Via Customer Services – 0800 195 5552 – 8.00 am to 5.00 pm (Mon- Friday)
Failure to pay your rent will result in action being taken against you. The following can happen if you do not keep up payments:
The Council taking possession of your property (you will still be liable for the outstanding debt). Legal Costs being added to your debt.
Taking back possession of any garage or parking space you may rent from us.
A court judgment being obtained against you, which will affect your credit rating.
Any Council arranged insurance policy for household contents will be cancelled.
So act now, choose a suitable method of payment for you.
Are you in arrears? Contact Customer Services to discuss repayment. Call 0800 195 5552.
Struggling with your debts? Can our Rent Advisor help you? Call 0800 195 5552 Alternatively you can take a look at our Debt Advice leaflet.
Alternatively the Citizens Advice Bureau offer independent advice and assistance for debt management.
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