Sutton Housing Partnership - Service Standards

Service Standards

Service Standards for our Tenants and Leaseholders

Our aim is to provide high quality landlord services that meet the needs of our tenants, leaseholders and section-16 freeholders. We want to provide you with an excellent level of services and have set on this page the standards of services you can expect from us.

For specific information relating to our service standard please click on the links below or download the Service Standards Leaflet

At all times, we will...
when you phone us, we will....
when you write to us, we will....
when you visit our offices,we will....
when we visit your home, we will....
to keep you informed and involved, we will....
If you need us to carry out any repairs, we will....
when we carry out any major works on your home, we will....
If you need equipmwent or adaptations to improve your daily living, we will work closely with the council's occupational therapy team, who will....
When you are choosing and moving into your new home, we will....
If you are a leaseholder, we will....
If you are a tenant in one of our sheltered-housing schemes, we will
When paying your rent and service charge, we will....
If we provide other estate services, we will....
If you experience antisocial behaviour, we will....
And finally, if we don't meet our standards of service or things go wrong, we will....

If you need any of the services provided by Sutton Housing Partnership, please contact our Customer Services Team between 8am and 5pm on freephone : 0800 195 5552

If you live on the Roundshaw Estate, you should call or call in at the Roundshaw Homes Office during the same hours as noted above.