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You Are In: If service standards aren't met or things go wrong
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And finally, if we don’t meet our standards of service or things go wrong, we will:
  • say sorry;
  • make it as easy as possible for you to make a complaint;
  • try to sort out the problem when you first contact us;
  • when we need to investigate further, follow the timescales set out in our complaints procedure, and tell you about the progress we are making;
  • be honest with you about what we can and can’t do; and
  • learn from our mistakes and successes and change the way we do things as a result.

 
 
 

 
 
 
 
 
 
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Sutton Housing Partnership Limited - Registered Office: Sutton Gate 1 Carshalton Road Sutton Surrey SM1 4LE

e-mail:customerservices@suttonhousingpartnership.org.uk - Freephone: 0800 195 5552 - Fax: 0208 915 2238

registered in England and Wales - Registered No. 05589014

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