COVID-19 (Coronavirus) information and support

Our priority is to keep residents and staff safe during the ongoing COVID-19 (Coronavirus) pandemic. 

New 'Plan B' measures (updated 8 December 2021)

The government has announced new Plan B COVID-19 measures after cases of the Omicron variant in the UK continue to grow. Numbers of COVID-19 cases generally remain high across Sutton and the rest of the country.  

From Friday 10 December:

  • Face coverings will become compulsory in most public indoor venues, such as cinemas, theatres and places of worship
  • There will be exemptions in venues where it is not practical to wear one, such as when you are eating, drinking or exercising. For that reason, face masks will not be required in hospitality settings
  • Wear a face covering in shops and on public transport
  • Face coverings should be worn in communal areas of universities, colleges and schools by staff, visitors and pupils or students in year 7 and above

From Monday 13 December:

  • Work from home if you can

From Wednesday 15 December:

  • NHS COVID Pass to be mandatory in specific settings, using a negative test or full vaccination via the NHS Covid Pass
  • If you’re a contact of someone who may have been infected with the Omicron variant, you must self-isolate for 10 days, regardless of your age, vaccination status or any negative test results.

Read the full list of Plan B measures, including for travel overseas.

Omicron variant (27 November 2021)

The government has confirmed new temporary and precautionary measures following the emergence of the Omicron variant in the UK.

The Omicron variant contains a large number of spike protein mutations as well as mutations in other parts of the viral genome. Early indications suggest this variant may be more transmissible than the Delta variant and current vaccines may be less effective against it. Urgent work is ongoing internationally to fully understand how these mutations may change the behaviour of the virus with regards to vaccines, treatments and transmissibility.

Targeted measures are being introduced by the government as a precaution to slow down the spread of the variant while they gather more information. These are:

  • From Tuesday 30 November, face coverings are now compulsory in shops and on public transport. All hospitality settings will be exempt.
  • All contacts of suspected Omicron cases must self-isolate, regardless of their vaccination status. They will be contacted by NHS Test and Trace.
  • Headteachers have been advised to encourage the wearing of face coverings in communal areas in all settings by staff, visitors and pupils or students in year 7 and above, unless they are exempt.
  • Pupils in year 7 and above should continue to wear face coverings on public and school transport.
  • Anyone entering the UK will require a PCR test by the end of the second day after their arrival and will need to self-isolate until they have a negative result. The change will be brought in "as soon as possible" following agreement with the other UK nations (Scotland, Wales and Northern Ireland).
  • All international arrivals must take a Day 2 PCR test and self-isolate until they receive a negative result. View the updated list of Red Countries.

More information

Contacting us during COVID-19

Currently, if you need to visit our Sutton Gate reception you must make an appointment in advance by emailing or by calling 020 8915 2000. When you arrive you must sign in using the track and trace visitors book. Please wear a mask.

If you need to talk to us, you can contact your Housing Manager by phone or email. You can also report repairs, request other services, and manage your account online

If we need to see you face-to-face, we will check in advance that you are not unwell or self-isolating. If you are unwell or self-isolating we will not visit but will take steps to check that you are being supported.