Support for victims of domestic abuse during COVID-19


If you or anyone you know is experiencing domestic abuse, help is still available. At Sutton Housing Partnership, our priority is to keep residents and staff safe during the ongoing COVID-19 (Coronavirus) outbreak.

How to get help and support. If you are experiencing domestic abuse, or know someone who is, help is available. We’d like to assure you that we are still here to support anyone who is experiencing (or at risk of) domestic abuse at this uncertain time. 

Your housing manager will be able to talk through the options available to you. They will support you to get in touch with specialist help and support available. 

Worried about a neighbour? More than ever right now, it’s really important that we look after each other. We urge you to be aware of anything unusual and if you’re worried about a neighbour, let us know. You can report it to us anonymously. In an emergency, always dial 999.

Domestic Abuse Policy

We have a Domestic Abuse Policy which sets out the approach we take to dealing with domestic abuse.

Domestic Abuse Policy.pdf

How to contact us



  • 020 8915 2000 9am to 5pm Monday to Friday
  • 020 8770 5000 out of hours emergencies

Organisations who can help you

If you are experiencing domestic abuse, or know someone who is, help is available. If you are concerned for your safety, you are not alone and there will always be someone on the end of the phone to listen.  

If someone is in immediate danger, dial 999. Silent Solution - if you can’t speak, then cough or make a noise then tap 55 on the keypad and follow instructions.

The Sutton Domestic Abuse One Stop Shop will remain during December 

The Sutton Domestic Abuse One Stop Shop runs on a Wednesday morning as a drop-in session.

Independent Domestic Abuse Advisers (IDVAs) are available to offer face-to-face support and guidance to help you at Sutton Baptist Church, 21 Cheam Road, Sutton SM1 1SN on Wednesday mornings from 9.30am – 11.30am.

The drop-in sessions will be conducted with COVID-19 safety measures in place (observing social distancing; ensuring that hand washing facilities are available).

If you or anyone you know is experiencing domestic abuse support is available – contact Transform on 020 8092 7569 (Monday-Friday, 9am-5pm) or email

Updates on any changes to domestic abuse services will be published on the following websites on an on-going basis:

Sutton Council
Not Alone in Sutton
Transform Sutton

Other services

National Domestic Abuse Helpline: Call 0800 2000 247 for a free 24-hour helpline that can provide victims/survivors with emotional support and advice on their options. If phoning for help is more difficult, you can complete an online contact form  which allows you to request a safe time to be called back.

Women’s Aid: Where telephone support is not safe, Women’s Aid has online services to support victims/survivors, as well as a range of information. 

Men’s Advice Line: Advice and support for men in abusive situations please call 0808 801 0327. 

Respect: Offers a helpline for perpetrators of domestic abuse, and will also take calls from (ex)partners, friends and relatives who are concerned about perpetrators. Telephone: 0845 122 8606. In an emergency, always dial 999.

Safety information

If you’re currently self-isolating with your abuser, here is some guidance to help keep you as safe as possible. For more information, visit Refuge (opens in new window)  and Not Alone in Sutton (opens in new window).

Protecting yourself in the home

In an emergency: If your partner is pursuing you, or attacking you, dial 999 as soon as possible. You could also:

  • Plan an escape route – think about where you will go so you can call the police or alert a neighbour, and plan a place to meet with your children if you get separated.
  • Move to lower-risk parts of your home, where there is an escape route or access to a phone.
  • Avoid rooms like the kitchen or garage, which contain objects that could be used to hurt you.
  • Teach your children how to call 999 in an emergency.
  • If you are not able to get out of the house, barricade or lock yourself into a room, from which you can call the police and contact friends/family or neighbours.
  • Use the Silent Solutions process if you need to: dial 999 - listen to the operator - respond if you can by coughing or tapping on the phone - press 55 when prompted.

Preparing to leave

  • If you have decided to leave your abuser, it is important that you access specialist support. Leaving an abusive partner can be dangerous. They may become more abusive to try and regain control over you. It is very important that they don’t  find out you are considering leaving.

  • You can call the National Domestic Abuse Helpline in confidence, 24-hours a day, on 0808 2000 247. They won’t tell you what to do, but  can support you to understand your options and make a plan. In an emergency situation, call 999.

  • Find out more information on the Refuge website (opens in new window).

What is domestic abuse?

Any incident or pattern of incidents of controlling, coercive or threatening behaviour,  violence or abuse between those aged 16 or over who are or have been intimate,  or family members regardless of gender or sexuality. This can include, but is not limited to, the following types of abuse:

  • Psychological

  • Physical

  • Sexual

  • Financial

  • Emotional

What is controlling behaviour?

This includes a range of acts designed to make a person subordinate and/or dependent by isolating them from sources of support, exploiting their resources and capacities for personal gain, depriving them of the means needed for independence, resistance and escape and regulating their everyday behaviour.

What is coercive behaviour?

This is an act or a pattern of acts of assault, threats, humiliation and intimidation or other abuse that is used to harm, punish, or frighten their victim. This definition includes so called ‘honour’ based violence, female genital mutilation (FGM) and forced marriage, and is clear that victims are not confined to one gender or ethnic group.