New Community Hubs and drop-in sessions

There are now three SHP Community Hubs around the borough!

The hubs have private spaces for you to meet with your Housing Manager, computers for you to access our services online and community events and workshops from SHP and partners like the police, local NHS services and Age UK. Click here to find out what's happening near you. 

You can visit one of our weekly drop-in sessions to speak to a member of our team face to face. You can also make an appointment to meet your Housing Manager, Surveyor or Estate Manager at one of our hubs, or for them to visit you at home. 

Our hubs and their drop-in hours are:

Table of hub opening hours




Seven Acres, off Fellowes Road, Carshalton, SM5 2SZ

11am to 4pm every Wednesday

Housing Manager: Jason Simpson

Estate Manager: Robin Marais

Surveyors: Darren Mouslou/Tim Cummins

Clockhouse Information Centre, Coulsdon, CR5 2PD

10am-12pm and 2pm-4pm every Thursday

Housing Manager: Sarah Holland-Baker

Estate Manager: Tunde Varga

Surveyor: Tim Hopper

Thomas Wall Close, Sutton, SM1 1SP

10am-12pm and 2pm-4pm every Monday

Housing Manager: Sally-Anne Yeats

Estate Manager: Robin Marais

Surveyor: David Routly


Have you got an idea about what you’d like to see at our hubs? Let us know by emailing

We’ll be opening more hubs later this year, and will be announcing details soon.

Don't forget - the quickest and easiest way to manage your tenancy or contact SHP is via this website! 

You can report issues including anti-social behaviour, pay bills or check your rent balance and request services 24/7 through your online account - just register here

Every resident who registers for an online account by 16th December will be in with a chance of winning £100 of Love2shop vouchers - so don’t miss out!

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Scrutiny Boot Camp - Saturday 29th September

Our next Scrutiny Boot Camp is on Saturday 29th September. We want you to come and give us the facts. 

Held in partnership with the Sutton Federation of Tenant and Resident Associations (SFTRA), quarterly Scrutiny Boot Camps are your chance to tell us what's working, what's not and what we can do better.

The boot camp is being held at the Civic Offices, St Nicholas Way, Sutton from 10am - 2:30pm. Refreshments will be provided and transport can be arranged if necessary. All SHP residents - tenants and leaseholders - are welcome

Let us know if you're coming to this open forum here.

Boot camps are attended by residents, senior SHP management and representatives of Sutton Council. We cover issues including:

  • Repairs
  • Anti-social behaviour
  • Out of hours services for residents
  • Fly tipping 
  • Communal area maintenance 
  • Housing for older people
  • Our community hubs
  • And more! 

We want your views on our new anti-social behaviour policy

We're rethinking the way we tackle anti-social behaviour in your community - and we want your views on how this should be done.

We are looking for residents to review our new anti-social behaviour policy and join our anti-social behaviour focus group. The new policy is designed to promote communities where you and your neighbours get along, respect each other and feel safe in your homes.

We'd like your views on how this can be achieved, and what part you can play in making your community a better place to live. 

You can review the draft policy at the link below. Please send your feedback or express your interest in joining a focus group to by Friday 21st September.

Draft anti-social behaviour policy September 2018 [pdf] 139KB

Big London Energy Switch - pay less for your energy bill

The Big London Energy Switch is a collective energy switching scheme in which a group of local authority bodies, including Sutton Housing Partnership, join forces to help their residents pay less for their energy bills. 

The councils involved offer their residents the opportunity to group together and pay less for their energy. Here's how it works:

  1. Sign up for free

    You can sign up for the scheme for free and without obligation. Completing the registration form takes less than 5 minutes. You can pre-register for the October scheme from now until 8th October. 

  2. Auction

    The Big London Energy Switch hold an auction for energy suppliers to submit their best offers. The supplier who offers the cheapest tariff will get to offer you a new contract. The more people who take part, the greater your chances are of getting a competitive energy deal! 

  3. Personal offer

    From 22nd October 2018 you will receive your personal offer and you can see how much money you could save.

  4. You decide

    You have until 27th November 2018 to decide whether to accept your personal offer or not. If you accept the offer The Big London Energy Switch will take care of the entire switching process.

If you need any support completing the sign up form, our Welfare Support Officer Sharon Wright can help. Please contact Sharon by calling 020 8915 2000 and asking for her, or emailing

Click here for more information and to sign up!


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Alexandra Gardens - new homes consultation

Sutton Housing Partnership has been working closely with our partners at the London Borough of Sutton and Sutton Living, consulting with residents of Alexandra Gardens about plans to build new homes on the site.

An initial meeting was held in October last year, and an estate walkabout hosted by Sutton Housing Partnership in May 2018, where residents of Alexandra Gardens joined us to tell us about what improvements could be made to the estate if funding were to be made available as part of the proposed development.

The most recent consultation meeting took place in July 2018, at which Sutton Living met with residents to share some revised plans and an updated design proposal.

All meetings have been well attended, however, we appreciate not everyone was able to join. At the most recent meeting Sutton Living presented some revised proposals, showing how the initial plans have been revised after they listened to earlier feedback.

We have attached the revised proposals and information from the consultation evening, and would welcome your feedback.

To review the proposals and for more information on the site development consultation from Sutton Living, click here: Sutton Living Resident Consultation Story Board.pdf 25MB

During various consultations meetings we have identified a number of residents who would like to establish a new residents' group/association for Alexandra Gardens. We think this will be an excellent opportunity for residents to become involved with the progress of the consultation so you can have your say about the proposals and other estate matters.

If you have any feedback you would like to share about the new homes consultation, or if you are interested in joining a residents group please contact Sarah Holland-Baker, Housing Manager on 0208 915 2000 or by email at


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