Nominations now open for the Sutton Community Awards 2019

Nominations are now open for Sutton’s Community Awards 2019! The awards will celebrate the people who make Sutton a better place to live, work and bring up a family.

This year, SHP is teaming up with Community Action Sutton, Volunteer Centre Sutton and Sutton Council to recognise the true breadth of outstanding individuals and groups in the borough.

The awards are open to everyone who lives, works, studies or volunteers in the borough. Awards will be given out in seven categories that cover outstanding individuals, neighbours volunteers and community groups.

We want to celebrate the amazing people who make a difference in your neighbourhood.

Steve Tucker, Managing Direct of Sutton Housing Partnership, said: "Nominating an unsung hero or a neighbour who always goes the extra mile is a great way to celebrate them. 

"Being a partner in this year's Sutton Community Awards will allow us to shine a spotlight on the amazing people who live in the homes we manage, and the wonderful things they do for their communities. 

"If you know someone in your block, street or neighbourhood who goes above and beyond to make the borough a better place to live, make sure they get the recognition they deserve by nominating them today."

Winners will be announced at an awards ceremony to be held on Wednesday 9 October.

Awards will be given in the following categories:

Outstanding Voluntary and Community Sector Friend

An individual who works closely with, and is a true advocate for, the voluntary and community sector in Sutton.

Outstanding Volunteer 

An individual who has gone above and beyond as a volunteer, making a considerable and tangible impact within the community.

Outstanding Volunteering Group 

A group of volunteers that have demonstrated a great team spirit and worked together to support a cause or organisation that would only be possible collectively - this could include a business or staff members who volunteer in their spare time.

Outstanding Young Person

A young person under 21 who has brought real credit to the borough through exceptional academic, sporting, artistic or cultural achievements.

Outstanding Neighbour 

An individual who makes people’s lives better by going the extra mile - this could be through caring for those in need, or someone who puts on local community events or projects. 

Voluntary and Community Sector Organisation of the Year 

A voluntary and community sector organisation (can be a social enterprise) that has made an outstanding contribution to improving the lives of those they support.

Sue Robson Trustee of the Year 

An individual who goes above and beyond to support and represent their organisation with passion and enthusiasm and a real drive for success.

The Sue Robson Trustee of the Year award was established to acknowledge her contribution to the voluntary and community sector in Sutton. Sue Robson was deputy director and CEO of Sutton CVS (now known as Community Action Sutton) for a number of years. Sue was passionate about governance and worked with both large and small organisations on developing good practices for their trustee to enable their organisations to flourish. 

Nominate now

Nominations close at midnight on Sunday 15 September.

Changes to SHP’s relationship with Mears

Following joint discussions, Mears Group has given formal notice they intend to withdraw from their current contract on 30 June 2020.

Mears have made the decision to withdraw due to concerns around the commercial viability of the contract, which have been beyond SHP’s ability to resolve despite working closely with Mears over several months to do so.

Repairs performance has improved incrementally over the last three years, and this has been reflected in improved levels of resident satisfaction.

It is important to mention that the service will continue as normal over the next 12 months. We will continue to deliver the same improved repairs service, working alongside Mears’ colleagues to do so.

We know residents rate repairs as the most important landlord service. We want to use this opportunity to build on the improvements to the service that we have already made and to transform it into something residents will truly value and recognise as a positive benefit.

We are now conducting an options appraisal to consider how best to deliver the service in the future and we will be involving residents closely in developing and implementing the new proposals.

We are dedicated to delivering a smooth transition to the new arrangements for repairs and will keep residents closely informed about this in the coming months.

Steve Tucker
Managing Director, Sutton Housing Partnership

Next Scrutiny Boot Camp - Saturday 8 June

Our next Scrutiny Boot Camp is on Saturday 8 June. We want you to come and tell us about your experience of living in a home managed by SHP. 

Held in partnership with the Sutton Federation of Tenant and Resident Associations (SFTRA), quarterly Scrutiny Boot Camps are your chance to tell us truthfully what's working, what's not and what we can do to make SHP work better for you.

When: Saturday 8 June, 10am - 2pm. A new repairs help desk will be open from 9.30am to take your questions and comments about repairs.

Where: Sutton Civic Offices, St Nicholas Way, SM1 1EA 

Lunch and refreshments will be provided, and plenty of opportunity to talk to us and other residents about the issues you care about.

Free transportation can be arranged if you need it, and we'll cover childcare costs if this will enable you to come along. 

Residents, SHP staff including senior management, our repairs partner Mears and representatives from Sutton Council all take part in boot camps.

At this boot camp we'll be looking at: 

  • Repairs - what we're doing to deliver good, reliable responsive repairs
  • Community hubs - what is the future of our local community hubs and what would make you visit one?
  • Health and housing - plans for a new project to make it easier for older residents to get support with their health, working in partnership with local health services 
  • Direct contact - is being able to contact your Housing Manager directly working? 
  • Tenancy visits - help shape them
  • Housing for older people
  • Anti-social behaviour 

There's no need to RSVP, but if you would like to speak to us about travel arrangements or plans for the day please email

Future boot camps will be held on Saturday 14 September and Saturday 23 November 2019 - find out more about boot camp outcomes and next steps. 


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You can now contact your Housing Manager directly

Your Housing Manager is your most important contact at SHP.

By having honest, open conversations they’ll get to know you and work with you to build a community you’re proud of.

Now you can contact your Housing Manager directly via email or on the phone, making it easier for you to tell us what’s going on in your life and your community.

Speak to your Housing Manager about:

  • Paying your rent
  • Addressing anti-social behaviour
  • Getting support to stay in your home
  • Connecting with opportunities and activities in your community
  • Sustaining your tenancy: health and wellbeing, employment or budgeting.

Find your Housing Manager's direct contact details.


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Get a free app to tackle noise nuisance

We’re pleased to launch The Noise App at SHP - a new way for residents to record noise nuisance complaints.

It’s completely free and available to download on a smartphone.

How it works

The Noise App lets you to instantly record noise nuisance on your phone - creating an accurate record of the problem and how it affects you.

Once you’ve recorded your evidence you can send it directly to us so that we can investigate. You can keep a noise nuisance diary to help you track disturbances. 

You can make as many recordings as you need to, and each can last for up to 30 seconds.

Please note: You will need a smartphone device to use this app. We recommend using a broadband connection to share recordings so it doesn’t use your mobile data allowance.

How to get it

The app can be downloaded on iPhone at the App Store, and on Android at the Google Play Store. Just search ‘The Noise App’.

Once you've downloaded the app, follow the steps to create an account and search for ‘Sutton Housing Partnership’ when asked for your Investigator / Housing Provider.

Using the app

Once you've created an account, the app is really simple to use.

It will guide you through making your first recording and sending it to us. If you need help you can download the Noise App User Guide [pdf 269KB].

The video below will walk you through how to set up and use the app.



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