At an open meeting for all leaseholders hosted by the Sutton Leaseholders Association, SHP launched it’s new Home Ownership Services Team.
Staff from the new team and over 20 leaseholders met on 21st November to discuss priorities for improvement in the months ahead.
The team has been set up to improve the quality of service we provide, bringing together the full range of leasehold related functions, including:
- All leasehold and freehold related billing and charges
- Consultation with leaseholders in relation to major works
- Lease assignments, pre-assignment enquiries, and enforcement of rules and regulations
- Right to Buy applications and enquiries
- Garage management and income collection.
There is a new direct dial number for the Home Ownership Services Team that leaseholders can use to call the team direct: 0208 915 2020.
Leaseholders can of course still use the 0208 915 2000 number and there is now an option (3) for callers to reach the Home Ownership Services Team.
Beverley Brigden, Secretary of the Sutton Leaseholders Association said, "I personally found it a positive meeting and left feeling that SHP/SLA are moving forward to an improved service."