Clockhouse drop-in sessions start Thursday 14 June

From Thursday 14 June, residents in Clockhouse will be able to attend our new weekly drop-in session at the Clockhouse Info Centre on Hillcrest Parade, CR5 2PS.

Sarah Holland-Baker, Housing Manager for Clockhouse, will be at the running a drop-in session every Thursday from 10am - 12pm and 2pm - 4pm.

Residents are invited to come along, meet Sarah and and get support with:

  • Paying your rent and managing your tenancy

  • Tackling anti-social behaviour

  • Getting support with your health and wellbeing, employment or budgeting

  • Connecting you to community groups and activities

  • Other issues affecting your tenancy or community

Sarah said: “It'll be great to work at Clockhouse one day a week, making it easier for me to get to know residents and the community.

“As a Housing Manager I want to work closely with residents to make sure issues are addressed quickly, and this is a way to make that happen.”

If you don't live in Clockhouse, you can find your Housing Manager here. All of our residents, both tenants and leaseholders, have a dedicated Housing Manager who can offer support throughout your time as an SHP resident. 

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Tackling rogue landlords

Following our recent investigation into unlawful alterations, two leaseholders have fully cooperated with SHP to convert their properties back to single homes, having been found to have breached their lease by letting rooms out separately.

Leaseholders must seek consent from SHP before subletting their properties, and must not turn their properties into more than one residence. 

Having undertaken the required works, including removing locks from separate bedroom doors, both properties have been inspected by SHP surveyors to confirm that they once again conform to their lease and fire standards.

Two other landlords are facing the possibility of being served with injunctions, with a court date set should they still fail to comply with their lease and fire safety standards.

Nine others have been given 28 days to make the relevant changes to their property to avoid further legal action. We are continuing to inspect all known sublet properties and will take appropriate enforcement action where relevant.

Are you a leaseholder?

Remember, as per the terms of your lease, you must:

  • seek consent from SHP before you sublet your property
  • maintain your property as a single household home at all times
  • seek consent to make alterations to your property such as fitting new kitchens and bathrooms, removing internal doors etc.

SHP will always:

  • refuse permission to convert a leasehold flat into more than a single private residence, i.e. a ‘House in Multiple Occupation’ (HMO)
  • use its legal powers (through the council) to forfeit a lease and gain possession of the property if a leaseholder has sub-divided their flat and does not restore it to a single home.

For more information or to report a concern regarding a potential HMO, email our Home Ownership Services Team:

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Community Walkabout - Denmark Gardens

Community Walkabouts are your opportunity to tell us what would make your community a better place to live and how we can work together to achieve this. The next walkabout will focus on the area of Denmark Gardens on Wednesday 31st May at 3.30pm. 

They are arranged on a biannual basis are open to all residents and are attended by SHP’s Chief Executive, your Neighbourhood and Estate Managers and our repairs contractor Mears. 

For more information, or if you'd like to attend please email with the Subject Denmark Gardens Community
Walkabout - FAO Jason Simpson, Housing Manager.

We also invite partners to join us such as:

  • Ward Councillors and Sutton Council Officers
  • Police/Safe Neighbourhood Team
  • Residents’ Association connected to the community

To read about previous Community Walkabouts please see click here

New data privacy law comes into effect May 25th

We want to let you know that from May 25th we will be providing more detail about how we collect and use your personal information, in response to a new data privacy law that’s being introduced in the UK.


This does not  mean we’re changing the way we collect or use your information. 


To help make it easier for you to find out how we collect and use your information we’ve created a new Privacy Notice which includes details of

  • your rights relating to the information we hold about you

  • how we keep your personal information safe

  • the types of personal information we  use

  • the legal basis we rely on to use your information.


We also want to remind you that to make sure we’re doing a good job we may monitor and/or record your calls with us.


If you have any questions about anything covered above, please see our GDPR - FAQs, e-mail us at or give us a call on 020 8915 2000 and we’ll be happy to help.

Could you attend our next Board meeting?

SHP's next board meeting will take place tomorrow, Wednesday 23 May. The meeting starts at 7pm at our Sutton Gate office, SM1 4LE.

Our Board meetings are open to the public and we encourage residents to come along and observe. The Board's responsibilities are to:

  • guide strategic direction in line with management agreement
  • scrutinise and monitor performance
  • approve budgets
  • agree policies and make financial decisions
  • ensure that SHP is run lawfully and ethically

If you would like to attend please contact us by email at or by calling 0208 915 2000 and asking for the governance team. This month's Board papers are available below.

May Board Pack

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