News & Events

SHP reduces the cost of repairing empty properties

SHP has recently initiated a project to improve the quality of our overall repairs service, increase customer satisfaction, and also reduce the costs of running the service.

Following improvements, we have reduced the average cost to repair each empty property from £4,764 in July 2017, to £2,426 in November 2017.

These savings allow us to protect front-line housing services, ensuring we can deliver quality homes and safe neighbourhoods for those in need of social housing in Sutton.

Meanwhile, new tenant satisfaction with the condition of their property remains above 96% since April 2017, which means we continue to deliver the quality homes residents expect.

Where properties are left in an unacceptable condition by an outgoing tenant, or items and rubbish are left in the property or garden, SHP will charge the full cost of repairs or removal to the former resident.

SHP launches Repairs Transformation Project

To deliver a step-change in the quality of our repairs service, SHP has launched a Repairs Transformation Project to last until June 2018.

Involving residents and staff from SHP and our main partner contractors Mears, we are making changes so that together we work as one integrated team, with a single point of managerial oversight.

We'll make greater use of technology to benefit residents, using text messages and photographs in order to improve the diagnosis of a repair, and provide progress updates to keep you informed along the way.

We’ll also ensure the service has a more visible presence in the community, and delivers social benefits including apprenticeship opportunities here in Sutton.

By the end of the project, residents will receive a quicker, higher quality service from initial reporting to receiving a complete repair.

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