We've committed to Make A Stand against domestic abuse

We're proud to have committed to Make A Stand against domestic abuse. 

Alongside 100 other organisations in the UK housing sector, the Chartered Institute of Housing, the Domestic Abuse Housing Alliance and Women's Aid we've committed to taking action to support residents and staff experiencing domestic abuse.

We've pledged to :

1. Support residents affected by domestic abuse through our policy
2. Make information about domestic abuse support services available to all our residents
3. Support any staff experiencing domestic abuse
4. Always have a domestic abuse champion at a senior level in our organisation to support this work

Find out more about our #makeastand commitment:

If you or someone you know is experiencing domestic abuse, you can get confidential advice and support at the Sutton Domestic Violence One Stop Shop, every Wednesday, 9.30am-11.30am at Sutton Baptist Church, 21 Cheam Road, Sutton, SM1 1SN.

If you have concerns that someone in your community is being harmed, you can report it here and we'll help them get help.

Clockhouse drop-in sessions start Thursday 14 June

From Thursday 14 June, residents in Clockhouse will be able to attend our new weekly drop-in session at the Clockhouse Info Centre on Hillcrest Parade, CR5 2PS.

Sarah Holland-Baker, Housing Manager for Clockhouse, will be at the running a drop-in session every Thursday from 10am - 12pm and 2pm - 4pm.

Residents are invited to come along, meet Sarah and and get support with:

  • Paying your rent and managing your tenancy

  • Tackling anti-social behaviour

  • Getting support with your health and wellbeing, employment or budgeting

  • Connecting you to community groups and activities

  • Other issues affecting your tenancy or community

Sarah said: “It'll be great to work at Clockhouse one day a week, making it easier for me to get to know residents and the community.

“As a Housing Manager I want to work closely with residents to make sure issues are addressed quickly, and this is a way to make that happen.”

If you don't live in Clockhouse, you can find your Housing Manager here. All of our residents, both tenants and leaseholders, have a dedicated Housing Manager who can offer support throughout your time as an SHP resident. 

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Tackling rogue landlords

Following our recent investigation into unlawful alterations, two leaseholders have fully cooperated with SHP to convert their properties back to single homes, having been found to have breached their lease by letting rooms out separately.

Leaseholders must seek consent from SHP before subletting their properties, and must not turn their properties into more than one residence. 

Having undertaken the required works, including removing locks from separate bedroom doors, both properties have been inspected by SHP surveyors to confirm that they once again conform to their lease and fire standards.

Two other landlords are facing the possibility of being served with injunctions, with a court date set should they still fail to comply with their lease and fire safety standards.

Nine others have been given 28 days to make the relevant changes to their property to avoid further legal action. We are continuing to inspect all known sublet properties and will take appropriate enforcement action where relevant.

Are you a leaseholder?

Remember, as per the terms of your lease, you must:

  • seek consent from SHP before you sublet your property
  • maintain your property as a single household home at all times
  • seek consent to make alterations to your property such as fitting new kitchens and bathrooms, removing internal doors etc.

SHP will always:

  • refuse permission to convert a leasehold flat into more than a single private residence, i.e. a ‘House in Multiple Occupation’ (HMO)
  • use its legal powers (through the council) to forfeit a lease and gain possession of the property if a leaseholder has sub-divided their flat and does not restore it to a single home.

For more information or to report a concern regarding a potential HMO, email our Home Ownership Services Team:

Want to keep up with the latest news from SHP? Follow us on Twitter and Facebook.

Community Walkabout - Denmark Gardens

Community Walkabouts are your opportunity to tell us what would make your community a better place to live and how we can work together to achieve this. The next walkabout will focus on the area of Denmark Gardens on Wednesday 31st May at 3.30pm. 

They are arranged on a biannual basis are open to all residents and are attended by SHP’s Chief Executive, your Neighbourhood and Estate Managers and our repairs contractor Mears. 

For more information, or if you'd like to attend please email with the Subject Denmark Gardens Community
Walkabout - FAO Jason Simpson, Housing Manager.

We also invite partners to join us such as:

  • Ward Councillors and Sutton Council Officers
  • Police/Safe Neighbourhood Team
  • Residents’ Association connected to the community

To read about previous Community Walkabouts please see click here

New data privacy law comes into effect May 25th

We want to let you know that from May 25th we will be providing more detail about how we collect and use your personal information, in response to a new data privacy law that’s being introduced in the UK.


This does not  mean we’re changing the way we collect or use your information. 


To help make it easier for you to find out how we collect and use your information we’ve created a new Privacy Notice which includes details of

  • your rights relating to the information we hold about you

  • how we keep your personal information safe

  • the types of personal information we  use

  • the legal basis we rely on to use your information.


We also want to remind you that to make sure we’re doing a good job we may monitor and/or record your calls with us.


If you have any questions about anything covered above, please see our GDPR - FAQs, e-mail us at or give us a call on 020 8915 2000 and we’ll be happy to help.

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