News & Events

Webchat now live!


You can now use webchat on our website to handle your enquiries.


Our Home Ownership Services & Property Services teams will be available to chat between 10am and 4pm Monday to Friday.


Use webchat to answer your service charge enquiry, or to report a repair.


Our new site is mobile and tablet friendly so you can chat to us whilst you’re on the move!

Neighbourhood Inspection - Wrythe Lane - 11/12/2017 10am

This is an opportunity for SHP and residents to identify and monitor 
  • health and safety issues
  • communal repairs
  • improvements to the area
  • performance of estate services such as cleaning and caretaking
  • issues such as fly-tipping and parking

If you would like to join an inspection come along

Sign up to your account and win a Apple Ipad mini 4

Every resident who is registered on our new website by 31st May 2018, will be entered into a draw to win an Apple iPad mini 4.

If you're already registered, all you will need to do is login in once between now and the end of May in order to be eligible.  The lucky winner will be notified in June 2018*

*for accounts in debt, the equivalent amount will be credited to your rent or service charge account.


Terms & Conditions

1.     To be entered into the prize draw, you must have an active and valid online account with

2.     You must be a current tenant or leaseholder of a property managed by Sutton Housing Partnership as at 31st May 2018.

3.     Only one entry per account will be entered into the prize draw.

4.     Entry is free.

5.     For accounts in debt, the equivalent amount will be credited to your rent or service charge account.

6.     The start date of the prize draw is 8th December 2017 at 9am. Any logins before this date will be discounted. 

7.     The end date of the prize draw is 31st May 2018 at 9am. Any logins or registrations after this date will be discounted. 

8.     One account / winner will be drawn at random.

9.     The prize draw is for an Apple iPad mini 4 Wi-Fi 128GB - Silver, unless the winning account is in debt the account will be credited the RRP as at 08/12/17 of £419.00.

10.  The winning account must hold correct and up to date contact information.

11.  The winner will be contacted by telephone or email to arrange collection.

12.  If the winner does not respond to our telephone call or email within 5 working days, the prize will be render invalid and another random winner / account will be drawn. 

13.  Sutton Housing Partnership reserves the right to amend these terms and conditions at any time. Any amended terms and conditions will be updated on this page.

SHP successfully tackles unlawful alterations



Following our recent investigation into unlawful alterations, two leaseholders have fully cooperated with SHP to convert their properties back to single homes, having been found to have breached their lease by letting rooms out separately.

Having undertaken the required works - including removing locks off of separate bedroom doors – both properties have been inspected by SHP surveyors to confirm that they once again conform to their lease and fire standards.

Two other landlords are facing the possibility of being served with injunctions, with a court date set should they still fail to comply with their lease and fire safety standards.

Nine others have been given 28 days to make the relevant changes to their property to avoid further legal action.

Are you a leaseholder? Remember, as per the terms of your lease, you must:

  • seek consent from SHP before you sublet your property
  • maintain your property as a single household home at all times
  • seek consent to make alterations to your property such as fitting new kitchens and bathrooms, removing internal doors etc. 

SHP will always:

  • refuse permission to convert a leasehold flat into more than a single private residence, i.e. a ‘House in Multiple Occupation’ (HMO)
  • use its legal powers (through the council) to forfeit a lease if a leaseholder has sub-divided their flat and does not restore it to a single home.

For more information, or to report a concern regarding a potential HMO, email our Home Ownership Services Team:

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