Check your dryer - avoid a fire

Nearly one fire a day in London involves white goods such as dishwashers, washing machines, tumble dryers, fridges and freezers. There are some simple things you can do to make yourself safer:

If your white goods start making a strange noise, don't ignore it!

If you suspect there might be a problem, always unplug it and contact the manufacturer or a qualified repair technician.

Check your appliances haven't been recalled

You can also register your appliance here

By registering, you'll be informed if the manufacturers identify any issues with the product you have bought.

You can also check the Government’s product recall site the manufacturer's website, or

Most fires, where white goods are the source of ignition, are not down to human factors but are caused by faults beyond the control of the householder. The most important thing you can do to make sure you're safe is to regularly check your appliances.

Always keep your white goods in a safe place out of the way.

Don't be tempted to put that freezer in the hallway - if a fire does break out in your home, you need all escape routes to be clear.

Fit and check smoke alarms When our Housing Managers carry our home visits to our tenants homes they will always consider health and safety in the home, especially fire safety. If they have a concern they will advise the tenant of a Home Safety Fire Visit referral to the London Fire Brigade. The LFB will then visit to ensure appropriate fire safety measures, such as smoke detectors are in place.

For more about fire safety go to:

Community Walkabout - Clockhouse

Join our team including SHP's Chief Executive, your Neighbourhood and Estate Managers and our repairs contractor Mears on a community walkabout on the Clockhouse estate.

This is an opportunity to tell us what would make you community a better place to live and how we can work together to achieve this. 

Clockhouse Community Walkabout flyer [pdf] 199KB

When: 15th March 2018, 3:30 to 5:50pm

Where: Information Centre, Hillcrest Parade, Coulsden, Surrey, CR5 2PS



Steve Tucker Appointed Managing Director of Sutton Housing Partnership

Picture of Steve Tucker Chief Executive of Sutton Housing Partnership Sutton Housing Partnership has today (14 February 2018) announced the appointment of Steve Tucker as its Managing Director.

Steve had been the interim Chief Executive since November 2016. His appointment this week follows a period of rapid change and progress for SHP during which resident facing services have been revitalised, overhead costs reduced and a strong partnership formed with residents and Sutton Council.

Chair of the SHP Board of Directors Peter Walters said: “Steve has many years experience in strategic leadership within Housing Associations and local authorities.

“His appointment is a key step in ensuring that SHP has the strategic leadership team required to build trust and confidence in services for tenants and leaseholders and to make a success of the Housing Revenue Account in order to deliver more local homes”.  

Steve Tucker said: “I am really pleased to be appointed as Managing Director of SHP and to be leading such a talented and committed team.

“This is a great opportunity to transform services and communities for the better and to make a difference to where people live. We will work closely with residents to deliver their priorities and with the Council on making Sutton a great place for our residents to live successful lives”.

SHP Enquiries

020 8915 2000

SHP reduces the cost of repairing empty properties

SHP has recently initiated a project to improve the quality of our overall repairs service, increase customer satisfaction, and also reduce the costs of running the service.

Following improvements, we have reduced the average cost to repair each empty property from £4,764 in July 2017, to £2,426 in November 2017.

These savings allow us to protect front-line housing services, ensuring we can deliver quality homes and safe neighbourhoods for those in need of social housing in Sutton.

Meanwhile, new tenant satisfaction with the condition of their property remains above 96% since April 2017, which means we continue to deliver the quality homes residents expect.

Where properties are left in an unacceptable condition by an outgoing tenant, or items and rubbish are left in the property or garden, SHP will charge the full cost of repairs or removal to the former resident.

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