To deliver a step-change in the quality of our repairs service, SHP has launched a Repairs Transformation Project to last until June 2018.
Involving residents and staff from SHP and our main partner contractors Mears, we are making changes so that together we work as one integrated team, with a single point of managerial oversight.
We'll make greater use of technology to benefit residents, using text messages and photographs in order to improve the diagnosis of a repair, and provide progress updates to keep you informed along the way.
We’ll also ensure the service has a more visible presence in the community, and delivers social benefits including apprenticeship opportunities here in Sutton.
By the end of the project, residents will receive a quicker, higher quality service from initial reporting to receiving a complete repair.