News & Events — articles for February 2018

Steve Tucker Appointed Managing Director of Sutton Housing Partnership

Picture of Steve Tucker Chief Executive of Sutton Housing Partnership Sutton Housing Partnership has today (14 February 2018) announced the appointment of Steve Tucker as its Managing Director.

Steve had been the interim Chief Executive since November 2016. His appointment this week follows a period of rapid change and progress for SHP during which resident facing services have been revitalised, overhead costs reduced and a strong partnership formed with residents and Sutton Council.

Chair of the SHP Board of Directors Peter Walters said: “Steve has many years experience in strategic leadership within Housing Associations and local authorities.

“His appointment is a key step in ensuring that SHP has the strategic leadership team required to build trust and confidence in services for tenants and leaseholders and to make a success of the Housing Revenue Account in order to deliver more local homes”.  

Steve Tucker said: “I am really pleased to be appointed as Managing Director of SHP and to be leading such a talented and committed team.

“This is a great opportunity to transform services and communities for the better and to make a difference to where people live. We will work closely with residents to deliver their priorities and with the Council on making Sutton a great place for our residents to live successful lives”.

SHP Enquiries

020 8915 2000

Chief Executive and Board Member Question Time - 7th Feb

Sutton Housing Partnership is transforming services to put residents at the centre of what we do. SHP wants the resident voice to be heard at SHP Board meetings. 

We are reviewing how we run Board meetings to now contain a Question & Answer Session to allow residents to ask questions directly to the Chief Executive, the Executive Team and the Board of Directors. Steve will assign an allotted session of time after his Chief Executive report for any questions that residents feel they wish to ask. The Board meeting is public so you are welcome to stay for the remainder, however, are not obliged to stay for the entire meeting. The Board Agenda and papers are now available on the website and we ask that any questions are sent 48 hours in advance of the meeting so you can do this by emailing chiefexecs@suttonhousingpartnership.org.uk

As well as the Question & Answer session we will be launching a surgery before the Board meeting to allow residents to discuss issues and ask questions to the Key officers. This surgery will include officers from:

●      Estate Services

●      Repairs and Maintenance

●      Tenancy management including anti-social behaviour

●      Home Ownership Services

This drop-in will be open from 6pm and will finish at 7pm when all residents will be welcomed into the Board Room for the main Board meeting.

SHP reduces the cost of repairing empty properties

SHP has recently initiated a project to improve the quality of our overall repairs service, increase customer satisfaction, and also reduce the costs of running the service.

Following improvements, we have reduced the average cost to repair each empty property from £4,764 in July 2017, to £2,426 in November 2017.

These savings allow us to protect front-line housing services, ensuring we can deliver quality homes and safe neighbourhoods for those in need of social housing in Sutton.

Meanwhile, new tenant satisfaction with the condition of their property remains above 96% since April 2017, which means we continue to deliver the quality homes residents expect.

Where properties are left in an unacceptable condition by an outgoing tenant, or items and rubbish are left in the property or garden, SHP will charge the full cost of repairs or removal to the former resident.

SHP launches Repairs Transformation Project

To deliver a step-change in the quality of our repairs service, SHP has launched a Repairs Transformation Project to last until June 2018.

Involving residents and staff from SHP and our main partner contractors Mears, we are making changes so that together we work as one integrated team, with a single point of managerial oversight.

We'll make greater use of technology to benefit residents, using text messages and photographs in order to improve the diagnosis of a repair, and provide progress updates to keep you informed along the way.

We’ll also ensure the service has a more visible presence in the community, and delivers social benefits including apprenticeship opportunities here in Sutton.

By the end of the project, residents will receive a quicker, higher quality service from initial reporting to receiving a complete repair.