News — articles for January 2018

SHP launches Repairs Transformation Project

To deliver a step-change in the quality of our repairs service, SHP has launched a Repairs Transformation Project to last until June 2018.

Involving residents and staff from SHP and our main partner contractors Mears, we are making changes so that together we work as one integrated team, with a single point of managerial oversight.

We'll make greater use of technology to benefit residents, using text messages and photographs in order to improve the diagnosis of a repair, and provide progress updates to keep you informed along the way.

We’ll also ensure the service has a more visible presence in the community, and delivers social benefits including apprenticeship opportunities here in Sutton.

By the end of the project, residents will receive a quicker, higher quality service from initial reporting to receiving a complete repair.

Have your say on your experience of Social Housing

We would like to bring your attention to a survey of tenants that the Department for Communities and Local Government (DCLG) and the Housing and Planning Minister are undertaking.

The survey gives an opportunity for all council, housing association and housing co-op tenants to express their views on key issues and concerns related to social housing, based on their own experiences. It forms part of the work that the Housing Minister and Planning Minister has been doing, engaging with social housing tenants and landlords across the country. The survey is designed to ensure as wide a reach as possible.

Complete the survey here:

It will be open until 31st January 2018.