News — articles for March 2019

Voluntas take over satisfaction surveys

From 1 April Voluntas will take over our satisfaction surveys - helping us to find out what you think about the services we deliver, and how we can improve. Voluntas will take over from Acuity.

Voluntas will be calling residents to find out what you think of us. They will ask questions about how we work as a landlord, what you think of your neighbourhood and how satisfied you are with services like repairs. 

Voluntas make calls from a landline number from the Birmingham area - 0121 314 0265. If they call, they'll explain who they are and ask if you're happy to complete a survey about SHP.

It's completely up to you whether you'd like to take part in the survey, but your feedback is really valuable to us so we can improve.

Your survey responses are not shared with any other organisations or used for marketing purposes, and you can choose to remain anonymous if you prefer. We hope you can take part if Voluntas do call.

Switching to Voluntas also means we're saving money which can be re-invested into the things you care about - better repairs, good homes and thriving communities. 

If you have any questions, please contact us.


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