From today, Monday 1 June, we will begin delivering routine repairs for most households. Thank you for your understanding while these have mostly been paused to help keep you and our team safe.
When our team visits your home they will notify you in advance of arrival, maintain a safe distance, use appropriate personal protective equipment (PPE) and follow hygiene procedures.
We still won’t carry out repairs in any household that is isolating or where someone is being shielded, unless it is to remedy a direct risk. If that’s the case, we’ll make arrangements to avoid any face to face contact, for example when answering the door or by asking you to move to a different room. Our operatives are being briefed regularly on current guidance.
Please continue to report repairs as normal. Because most routine repairs have been paused since March, there is a backlog of work to be completed. This means it may take longer than normal to carry out non-essential work. If you have reported a routine repair since they were paused, there’s no need to contact us again. We will contact you when we are able to start planning your repair.
Thank you for your patience while we restart routine repairs and work to ensure that all repairs are done safely.