Improving how we contact you
This month, we are introducing new technology to help us stay in touch with you by phone if you owe rent or have financial difficulties.
If we need to speak to you, a recorded message will ask you to press 1 on your keypad and then will transfer you to your Housing Manager or Home Ownership Customer Advisor. The call is free of charge to you. If you’re not available you’ll get a text message asking you to call back to Sutton Housing Partnership.
We want to support and help you if you are having financial difficulties, so speaking to you is an essential part of this. We want our staff to spend time actually supporting you through what we know is often a difficult and stressful time.
We know people can be cautious about answering calls from unknown numbers - and for good reason! Due to the increasing numbers of telephone scams and telemarketing calls, it can be difficult to know what is and isn't a genuine message.
We'll use one of 18 numbers for these conversations listed below. If you receive a call from this number, you can be confident that it is a genuine call from Sutton Housing Partnership.
List of numbers we will use
020 8068 0256 020 8068 0266
020 8068 0257 020 8068 0258
020 8068 0259 020 8068 0268
020 8068 0260 020 8068 0270
020 8068 0261 020 8068 0274
020 8068 0262 020 8068 0276
020 8068 0263 020 8068 0279
020 8068 0264 020 8068 0280
020 8068 0265 020 8068 0293
If you have any queries or want to discuss further please contact your Housing Manager or our Home Ownership Team.