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Update on SHP's repairs service over the festive period

At SHP, we continue to be committed to providing an excellent service to all of our residents. 

At the moment, we face a number of challenges that may mean some residents are being given longer than normal appointments for routine/non-urgent repairs. 

A limited number of operatives and contractors are self-isolating due to the Omicron variant, and that number has the potential to escalate. We are experiencing supply chain issues, with some materials taking longer to deliver over the festive shutdown between Christmas and New Year. During the festive period there are also greater levels of annual leave amongst SHP staff and its contractors.

We are doing everything we can to accommodate non-urgent repair requests and prioritise appointments where possible. 

Please bear with us, particularly between Thursday 23 December 2021 and Tuesday 4 January 2022, as Christmas and the respective bank holidays will limit the number of working days our operatives will be available to carry out repairs. 

If an appointment slot is available before your scheduled day/time, we will contact you to bring forward your appointment.  

All our operatives are following government guidance to remain covid-secure in the workplace. If you are experiencing symptoms, have had a positive test result or need to self-isolate, please get in touch to reschedule your appointment. 

We thank you for your continued patience and understanding.

Please note that our out-of-hours service will still operate 24/7 over the Christmas period, for urgent repairs only which the team will 'make-safe'. If you have an urgent repair, please call the Sutton Housing Partnership office on 020 8915 2000 and you will automatically be diverted to our emergency service.