The SHP Deal
We are developing the SHP Deal with our customers, setting out clear rights and responsibilities for both landlord and residents. The SHP Deal recognises the contribution of residents who make the right choices, keep to their tenancy agreement and are good neighbours.
Equally it means where costs are incurred through poor choices and behaviour, we will expect residents to pay or make their contribution to SHP and their community.
We are changing the way we work by placing residents at the centre of the business and by realigning our structure to ensure front-line services are fit for purpose - now and in the future.