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Are you ready for the Census?

Census Day is Sunday 21 March. You can fill your census questionnaire online (opens in new window) as soon as you get your access code in the post. It will take around 10 minutes per person to complete.

By taking part, you can help to inform decisions on services that shape your community, such as schools, doctors’ surgeries and bike lanes.

Because these things matter to us all, everyone needs to complete the census. The information you share affects the life of every single person living in England and Wales. 

The Office for National Statistics (ONS) runs the census in England and Wales and is independent from the government. Your details are protected by law and information published is always anonymous.

How can I get help completing my questionnaire?

The Office for National Statistics (ONS) has organised Census Support Centres which will help with general census queries, help people fill out their online census or paper form, and discuss other ways to support. 

You can get help completing your census questionnaire online by calling the Census Support Centres in Sutton, listed below. The Centres are hoping to be able to provide face-to-face support at Sutton Central Library and Circle Library, in line with COVID-19 guidelines, later in March.

Sutton Central Library
Sutton Central Library, St Nicholas Way, SM1 1EA
Telephone: 020 8770 4774

Circle Library
Green Wrythe Lane Carshalton, SM5 1JJ
Telephone: 020 8648 6608

You can also request support for yourself or someone else, including: 

  • guidance and help in many languages and formats
  • a paper version of the questionnaire, if you prefer
  • accessible census guidance, for example, in braille

There is a help area on the census website (opens in new window). It covers everything from who to include on the questionnaire to how to answer each question.

You can also contact the main census freephone number on 0800 141 2021 where advisers will be available to help at the following times:

  • Monday to Friday, 8am to 8pm
  • Saturday, 8am to 1pm
  • Sunday, closed
  • Census 2021 weekend (20–21 March), 8am to 8pm