1. Home

  2. Contact us

    1. Report it
      1. Report a repair online
      2. Report a repair
      3. Report anti-social behaviour
        1. Community Trigger
        2. Resolving problems with neighbours
        3. Tips for reducing noise in the home
      4. Report a safeguarding issue
      5. Report an empty property
      6. Report an abandoned vehicle
      7. Report tenancy fraud
      8. Report a tree requiring inspection
      9. Report fly-tipping
      10. Report graffiti
      11. End a tenancy
      12. Report the death of a tenant
    2. Request it
      1. Request a gas safety check
      2. Request a parking permit
      3. Request a leasehold sellers pack
      4. Aid and adaptation
      5. Request a property inspection
      6. Permission to keep a pet
      7. Permission to sublet your property or take in a lodger
      8. Permission to alter a property
      9. Freedom of information request
      10. Permission to speak on behalf of a resident
      11. Subject access request
    3. Apply for it
      1. Apply for council housing
      2. Apply for a travellers site pitch
      3. Garage or parking bay
      4. Move Home (Mutual Exchange)
    4. Complaints & Compliments
      1. Make a complaint
        1. Reporting a disrepair
      2. Give us a compliment

  3. Your home

    1. Managing your account
      1. Account payments, refunds and recharges
    2. Your tenancy
    3. Keeping tenants safe
    4. Home owners
      1. Leasehold alterations
    5. Energy efficiency
    6. Insurance
      1. Contents insurance
      2. Leasehold buildings insurance
    7. Repairs, maintenance and safety
      1. Reporting Out of Hours Emergency Repairs
      2. Repairs and maintenance

  4. Your neighbourhood

    1. Estate standards
      1. Estate service standards guide
        1. Estate standards for cleaning
        2. Estate standards for blocks and estates
        3. Estate standards for grounds maintenance
      2. Estate inspections
        1. Estate inspections January 2025
        2. Estate inspections February 2025
        3. Estate inspections March 2025
        4. Estate inspections April 2025
        5. Estate inspections May 2025
        6. Estate inspections June 2025
        7. Estate inspections July 2025
        8. Estate inspections August 2025
        9. Estate inspections September 2025
        10. Estate inspections October 2025
        11. Estate inspections November 2025
        12. Estate inspections December 2025
      3. Grounds maintenance
      4. Caretaking
      5. Waste and recycling
      6. Clear communal spaces
    2. Your Housing Manager
    3. The Housing Portfolio

  5. Support for tenants

    1. Digital Help Sessions
    2. Community development
      1. Financial inclusion
      2. Health and wellbeing
        1. Community Food Shop
      3. Fuel poverty
    3. Independent Living accommodation and targeted housing support for 55+
      1. Independent Living accommodation
      2. Sutton Connect
      3. Your Independent Living Officers
      4. Independent Living schemes
      5. Events and activities in Independent Living
        1. Get involved in Independent Living
      6. Independent Living case studies
    4. Managing your money
    5. Domestic abuse
      1. What is domestic abuse? 
      2. Sutton Housing Partnership’s domestic abuse policy
      3. Tell us – report domestic abuse
      4. Help for people experiencing domestic abuse
      5. Help for perpetrators of domestic abuse

  6. Get involved

    1. Resident Voice Panel
    2. Community Estate Action Days
    3. Community walkabouts
      1. Community walkabout action plans
    4. Resident engagement mornings
    5. Community events
      1. Shanklin Village Hub
    6. Resident involvement and associations
      1. Performance Committee

  7. About us

    1. Purpose, Priorities and Vision
      1. Sutton Delivery Plan: Key Themes for 2024-2027
      2. Our Customer Service Standards
    2. Data Protection, Privacy & Transparency
      1. Privacy Notice
      2. Terms and conditions
    3. Accessibility Statement
    4. Board & Leadership team
      1. Board Members
      2. Meet the Chair - Steve Bullock
      3. Board Reports and Meeting Dates
      4. Board Q&A Sessions 
    5. Plans & Performance
      1. Tenant Satisfaction Measures
    6. Work for us
      1. Current vacancies
      2. Working at SHP - your career, pay and benefits
      3. Disability Confident Employer
      4. Sell to us
    7. Equality and Diversity

  8. News