1. Home

  2. COVID-19 (Coronavirus) information and support

    1. New COVID-19 testing sites in Sutton
    2. Useful links
    3. Domestic abuse services

  3. Your account

    1. Your account FAQ's
    2. Your account balance
    3. Make a payment online

  4. Your neighbourhood

    1. Your Housing Manager
    2. Estate standards
      1. Estate service standards guide
      2. Estate inspections
        1. Estate inspections – January 2021
        2. Estate inspections – February 2021
        3. Estate inspections – March 2021
        4. Estate inspections – April 2021
        5. Estate inspections – May 2021
        6. Estate inspections – June 2021
        7. Estate inspections – July 2021
        8. Estate inspections – August 2021
        9. Estate inspections – September 2021
        10. Estate inspections – October 2021
        11. Estate inspections – November 2021
        12. Estate inspections – December 2021
      3. Community walkabouts
      4. Grounds maintenance
      5. Caretaking
    3. Resident involvement and associations
    4. Community development
      1. Job Club
      2. St Helier Community Food Shop
    5. Community events

  5. Work for us

    1. Current vacancies
    2. Working at SHP - your career, pay and benefits
    3. Disability Confident Employer
    4. Sell to us

  6. Your home

    1. Managing your account
      1. Budgeting Advice
      2. Account payments, refunds and recharges
      3. Managing your money
    2. Your tenancy
      1. Moving into your home
      2. Managing your tenancy
      3. Buy your home - Right to Buy
      4. Tenancy sustainment
      5. Independent Living accommodation for people 55+
      6. Sutton Connect
    3. Home owners
      1. Leasehold Service Charges
      2. Leasehold Major Works and Consultation
      3. Leasehold alterations
      4. Insuring, selling or extending your lease
      5. Subletting your leasehold property
        1. Your legal requirements and lease conditions when subletting your property
    4. Repairs, maintenance and safety
      1. Window safety
      2. Asbestos
      3. Gas and electrical safety
      4. Repairs and maintenance
      5. Fire safety
        1. Fire risk assessments

  7. Contact us

  8. Complaints. Compliments. Suggestions.

  9. Report. Request. Apply.

    1. Report it
      1. Report a repair online
      2. Report a repair
      3. Report anti-social behaviour
        1. Resolving problems with neighbours
        2. Tips for reducing noise in the home
      4. Report a safeguarding issue
      5. Report an empty property
      6. Report an abandoned vehicle
      7. Report tenancy fraud
      8. Report a tree requiring inspection
      9. Report fly-tipping
      10. Report graffiti
      11. End a tenancy
      12. Make a complaint
      13. Report the death of a tenant
    2. Request it
      1. Request a water charge refund
      2. Request a gas safety check
      3. Request a parking permit
      4. Request a leasehold sellers pack
      5. Aid and adaptation
      6. Request a property inspection
      7. Permission to keep a pet
      8. Permission to sublet your property or take in a lodger
      9. Permission to alter a property
      10. Freedom of information request
      11. Permission to speak on behalf of a resident
      12. Subject access request
    3. Apply for it
      1. Apply for council housing
      2. Garage or parking bay
      3. Move Home (Mutual Exchange)
      4. Contents Insurance

  10. About us

    1. Purpose, Priorities and Vision
      1. Our Customer Service Standards
        1. Customer Contact and Information
        2. Resident Involvement
        3. Tenancy Management
        4. Home Ownership
        5. Anti-Social Behaviour
        6. Aids and Adaptations
        7. Estate Cleaning
        8. Grounds Maintenance
        9. Day to Day Repairs
        10. Major Repairs and Improvement
        11. Risk and Compliance / Cyclical Maintenance
        12. Allocations and Lettings
        13. Mutual Exchanges
        14. Independent Living
        15. Sutton Connect
        16. Complaints
        17. Governance, Performance and Information
    2. Board & Leadership team
      1. Meet the Chair - Steve Bullock
      2. Board Members
      3. Board Declarations of Interest
      4. Board Reports and Meeting Dates
      5. Historic Board Reports
      6. Board Q&A Sessions 
    3. Plans & Performance
    4. The SHP New Deal
    5. Equality and Diversity
    6. Data Protection, Privacy & Transparency
      1. Privacy Notice
      2. Terms and conditions
    7. Accessibility Statement

  11. News