1. Home

  2. Your account balance

  3. COVID-19 (Coronavirus) information and support

    1. Changes to services during COVID-19
    2. Support for vulnerable residents during COVID-19
    3. Rent, service charges and financial support during COVID-19
    4. Health and wellbeing during COVID-19
    5. New COVID-19 testing sites in Sutton
    6. Useful links
    7. Domestic abuse services

  4. Your home

    1. Managing your account
      1. Account payments, refunds and recharges
    2. Managing your money
      1. Help with the cost of living
      2. Rent arrears
      3. Applying for benefits
      4. Budgeting and saving
      5. Illegal money lenders
      6. Support with debt
    3. Your tenancy
      1. Moving into your home
      2. Managing your tenancy
      3. Buy your home - Right to Buy
      4. Tenancy sustainment
      5. Independent Living accommodation for people 55+
      6. Sutton Connect
    4. Home owners
      1. Selling your leasehold home to us
      2. Leasehold service charges
      3. Service charge and mortgage arrears
      4. Leasehold alterations
      5. Leasehold major works and consultation
      6. Insuring, selling or extending your lease
      7. Subletting your leasehold property
        1. Your legal requirements and lease conditions when subletting your property
    5. Energy efficiency
      1. Energy efficient homes - the Energiesprong approach
      2. Reducing your fuel bills
    6. Domestic abuse
      1. What is domestic abuse? 
      2. Sutton Housing Partnership’s domestic abuse policy
      3. Tell us – report domestic abuse
      4. Help for people experiencing domestic abuse
      5. Help for perpetrators of domestic abuse
    7. Repairs, maintenance and safety
      1. Window safety
      2. Asbestos
      3. Gas and electrical safety
      4. CCTV for domestic use
      5. Repairs and maintenance
      6. Fire safety
        1. Personal Emergency Evacuation Plans (PEEPs)
        2. Fire risk assessments

  5. Your neighbourhood

    1. Estate standards
      1. Estate service standards guide
        1. Estate standards for cleaning
        2. Estate standards for blocks and estates
        3. Estate standards for grounds maintenance
      2. Estate inspections
        1. Estate inspections in January 2022
        2. Estate inspections in February 2022
        3. Estate inspections in March 2022
        4. Estate inspections in April 2022
        5. Estate inspections in May 2022
        6. Estate inspections in June 2022
        7. Estate inspections in July 2022
        8. Estate inspections in August 2022
        9. Estate inspections in September 2022
        10. Estate inspections in October 2022
        11. Estate inspections in November 2022
        12. Estate inspections in December 2022
      3. Community walkabouts
        1. Community walkabout action plans
      4. Grounds maintenance
      5. Caretaking
      6. Waste and recycling
      7. Clear communal spaces
    2. Community development
      1. Employment and skills
        1. St Helier Job Club
      2. Financial and digital inclusion
        1. Digital Champions
          1. Tips and resources from the Digital Champions
      3. Health and wellbeing
        1. St Helier Community Food Shop
      4. Fuel poverty
      5. Young people
    3. Your Housing Manager
    4. Community events
    5. Resident involvement and associations

  6. Work for us

    1. Current vacancies
    2. Working at SHP - your career, pay and benefits
    3. Disability Confident Employer
    4. Sell to us

  7. Contact us

  8. Complaints. Compliments. Suggestions.

  9. Report. Request. Apply.

    1. Report it
      1. Report a repair online
      2. Report a repair
      3. Report anti-social behaviour
        1. Resolving problems with neighbours
        2. Tips for reducing noise in the home
      4. Report a safeguarding issue
      5. Report an empty property
      6. Report an abandoned vehicle
      7. Report tenancy fraud
      8. Report a tree requiring inspection
      9. Report fly-tipping
      10. Report graffiti
      11. End a tenancy
      12. Make a complaint
      13. Report the death of a tenant
    2. Request it
      1. Request a gas safety check
      2. Request a parking permit
      3. Request a leasehold sellers pack
      4. Aid and adaptation
      5. Request a property inspection
      6. Permission to keep a pet
      7. Permission to sublet your property or take in a lodger
      8. Permission to alter a property
      9. Freedom of information request
      10. Permission to speak on behalf of a resident
      11. Subject access request
    3. Apply for it
      1. Apply for council housing
      2. Apply for a travellers site pitch
      3. Garage or parking bay
      4. Move Home (Mutual Exchange)
      5. Contents Insurance

  10. About us

    1. Purpose, Priorities and Vision
      1. Our Customer Service Standards
        1. Customer Contact and Information
        2. Resident Involvement
        3. Tenancy Management
        4. Home Ownership
        5. Anti-Social Behaviour
        6. Aids and Adaptations
        7. Estate Cleaning
        8. Grounds Maintenance
        9. Day to Day Repairs
        10. Major Repairs and Improvement
        11. Risk and Compliance / Cyclical Maintenance
        12. Allocations and Lettings
        13. Mutual Exchanges
        14. Independent Living
        15. Sutton Connect
        16. Complaints
        17. Governance, Performance and Information
    2. Board & Leadership team
      1. Board Members
      2. Meet the Chair - Steve Bullock
      3. Board Declarations of Interest
      4. Board Reports and Meeting Dates
      5. Historic Board Reports
      6. Board Q&A Sessions 
    3. Plans & Performance
    4. The SHP New Deal
    5. Equality and Diversity
    6. Data Protection, Privacy & Transparency
      1. Privacy Notice
      2. Terms and conditions
    7. Accessibility Statement

  11. News