September 2018 Scrutiny Boot Camp - notes, next steps and outcomes

Here's a recap of everything we discussed at the September Scrutiny Boot Camp, and what we're doing as a result.
 
Boot Camps outcomes
Topic Issues raised at September boot camp Next steps and outcomes
Anti-social behaviour Residents requested a separate workshop to review and feedback on SHP's updated ASB policy.

Points to be considered:
  • Ensure weekly contact visits for victims is managed & recorded
  • Acknowledge all cases and how it makes a victim feel Keep residents informed of all activities and timescales
  • Provide residents with a template and guide - evidence gathering
  • Acknowledge the impact upon victims and provide additional support where required
  • Take action appropriately and in a timely manner (quicker resolution)

Specific ASB focus group will take place on 20 November.

 

 
  Residents would like to know what is considered evidence of ASB. Considering producing sample guides to diary sheet.
  Residents wanted the workshop to be longer in future bootcamps. SHP advised SFTRA of feedback.
External services Feedback from St Helier skip day. 30th October skip day held, five skips filled.
  Abandoned vehicles to be looked at for quicker removal Suggest a review of our procedures and options available early in spring.
  Suggestion to develop a thank you card for residents who keep their gardens and outdoor areas in good shape Will depevelop in time for cutting season in spring.
Repairs Communal repairs - lack of communication and reliability. Introduced a dedicated communal repairs team, including a communal repairs surveyor. This will improve communication and transparency about how and when large communal repairs are done.
  Residents wanted more updates from Mears and reminders of what work will be done. Residents will receive a text message from Mears reminding you they are coming and who the operative is. We are looking at how we can improve the text messaging service. 
Housing for older people Boot camp will take the place of older people’s forum in future. Cllr Moral to partner with SHP on developing an older people's forum.

In the future invite a broader range of residents, including those in general needs housing.

Request to open to non SHP residents if Sutton Council would also attend.
  Resident interested in starting dementia support group. Introduced to Community Development team who will support them explore the possibilities.
  Handyperson service trial explained. Review service and levels of demand to consider future funding.
Community Hubs Residents would like more visibility of Housing Managers and Independent Living Officers, and to know more about Community Hubs. Housing Managers are now working out of hubs across the borough.

Letters have been sent out to residents advising the times and locations they will be available, which was also included in the autumn edition of Homefront.
Out of hours service No residents attended this session, no issues raised at this time Will be on the agenda for November's boot camp