Accessibility Statement

This accessibility statement applies to run by Sutton Housing Partnership.

We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not yet fully accessible and we are actively working to increase the accessibility and usability of our website. To achieve this, we are in the process of updating our website to further comply with Level AA of the W3C’s Web Content Accessibility Guidelines (WCAG) 2.1, and aim for AAA where possible. 

We have sought external audit by accessibility experts to assist us and monitor our compliance. A third party accessibility consultant manually tested each of the pages against all WCAG v2.1 ‘AA’ and ‘AAA’ Success Criteria, and provided details of and recommended fixes for each failure identified. 

SHP is iteratively working with the Consultant to fix each failure until all identified failures can be determined to pass and considered fixed. 

As we continue to improve the accessibility of our website, we will reflect any changes in this accessibility statement to communicate our progress.

Feedback and contact information

If you have difficulties with any content on our website, please report the issues to

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email or call 0208 915 2000.

We’ll consider your request and get back to you in 7 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).