Support for tenants

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  1. Home
  2. Contact us
    1. Report it
      1. Report a repair online
      2. Report a repair
      3. Report anti-social behaviour
      4. Report a safeguarding issue
      5. Report an empty property
      6. Report an abandoned vehicle
      7. Report tenancy fraud
      8. Report a tree requiring inspection
      9. Report fly-tipping
      10. Report graffiti
      11. End a tenancy
      12. Report the death of a tenant
    2. Request it
      1. Request a gas safety check
      2. Request a parking permit
      3. Request a leasehold sellers pack
      4. Aid and adaptation
      5. Request a property inspection
      6. Permission to keep a pet
      7. Permission to sublet your property or take in a lodger
      8. Permission to alter a property
      9. Freedom of information request
      10. Permission to speak on behalf of a resident
      11. Subject access request
    3. Apply for it
      1. Apply for council housing
      2. Apply for a travellers site pitch
      3. Garage or parking bay
      4. Move Home (Mutual Exchange)
    4. Complaints & Compliments
      1. Make a complaint
  3. Your home
    1. Managing your account
      1. Account payments, refunds and recharges
    2. Your tenancy
    3. Keeping tenants safe
      1. CCTV for domestic use
      2. Window safety
      3. Gas and electrical safety
      4. Asbestos
      5. Fire safety
    4. Home owners
      1. Selling your leasehold home to us
      2. Leasehold service charges
      3. Service charge and mortgage arrears
      4. Leasehold alterations
      5. Leasehold major works and consultation
      6. Insuring, selling or extending your lease
      7. Subletting your leasehold property
    5. Energy efficiency
      1. Energy efficient homes - the Energiesprong approach
      2. Reducing your fuel bills
    6. Insurance
      1. Contents insurance
      2. Leasehold buildings insurance
    7. Repairs, maintenance and safety
      1. Reporting Out of Hours Emergency Repairs
      2. Repairs and maintenance
  4. Your neighbourhood
    1. Estate standards
      1. Estate service standards guide
      2. Estate inspections
      3. Grounds maintenance
      4. Caretaking
      5. Waste and recycling
      6. Clear communal spaces
    2. Your Housing Manager
    3. The Housing Portfolio
  5. Support for tenants
    1. Independent Living accommodation and targeted housing support for 55+
      1. Independent Living accommodation
      2. Sutton Connect
      3. Your Independent Living Officers
      4. Independent Living schemes
      5. Events and activities in Independent Living
      6. Independent Living case studies
    2. Managing your money
    3. Domestic abuse
      1. What is domestic abuse? 
      2. Sutton Housing Partnership’s domestic abuse policy
      3. Tell us – report domestic abuse
      4. Help for people experiencing domestic abuse
      5. Help for perpetrators of domestic abuse
    4. Community development
      1. Employment and skills
      2. Financial inclusion
      3. Health and wellbeing
      4. Fuel poverty
      5. Young people
  6. Get involved
    1. Community Estate Action Days
    2. Community walkabouts
      1. Community walkabout action plans
    3. Resident engagement mornings
    4. Community events
      1. Shanklin Village Hub
    5. Resident involvement and associations
      1. Performance Committee
  7. About us
    1. Purpose, Priorities and Vision
      1. Sutton Delivery Plan: Key Themes for 2024-2027
      2. Our Customer Service Standards
    2. Data Protection, Privacy & Transparency
      1. Privacy Notice
      2. Terms and conditions
    3. Accessibility Statement
    4. Board & Leadership team
      1. Board Members
      2. Meet the Chair - Steve Bullock
      3. Board Reports and Meeting Dates
      4. Board Declarations of Interest
      5. Board Q&A Sessions 
    5. Plans & Performance
      1. Tenant Satisfaction Measures
    6. Work for us
      1. Current vacancies
      2. Working at SHP - your career, pay and benefits
      3. Disability Confident Employer
      4. Sell to us
    7. Equality and Diversity
  8. News
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  1. Independent Living accommodation and targeted housing support for 55+
  2. Managing your money
  3. Domestic abuse
  4. Community development

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  1. Independent Living accommodation and targeted housing support for 55+
  2. Managing your money
  3. Domestic abuse
  4. Community development
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