Plans & Performance

Our Plans

Our long-term plans and key documents can be found here:

Annual-Governance-Statement 2019-2020

Annual Governance Statement 2018- 2019

SHP Delivery Plan 2019-20 [pdf 2MB]

Value For Money Statement [pdf 258KB] 

Annual Financial Reports and Accounts

Annual Governance Statement 2017-18 [pdf 434KB]

Customer Strategy 2016-21 [pdf 457 KB]

Service Standards [pdf 131KB]

Sutton Housing Partnership Asset Management Strategy [pdf 1MB]

Satisfaction surveys

Every resident will be asked to take part in a telephone survey at least once within a two year period, giving you the opportunity to tell us how you think we are performing. This is carried out by a company called Voluntas

Our performance

Our performance indicators measure how we are doing and how satisfied residents are.

We also use these indicators to manage our day-to-day work and report to Sutton Council's Housing, Economy and Business Committee

We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.

Want to get more involved in monitoring SHP's performance? Think about joining our Performance Committee

Q1 2020/21 Quarterly Performance Report (3).pdf [pdf] 1MB

Q4 2019/20 Quarterly performance report [pdf 1MB]  

Q3 2019/20 Quarterly performance report [pdf 711KB] 

If you would like to request a copy of an older quarterly performance report please email

Annual reports

SHP Annual Report 2018-19 [pdf 3MB]

SHP Annual Report 2017-18 [pdf 295KB]

SHP Annual Report 2016-17 [pdf 6MB]

SHP Annual Report 2015-16 [pdf 3MB]

SHP Annual Report 2014-15 [pdf 7MB]

SHP Annual Report 2013 -14 [pdf 2MB]