Plans & Performance

Our Plans

Our long-term plans and key documents can be found here:

Annual Delivery Plan Update 2018-19 [pdf] 721KB

Value For Money Statement [pdf] 258KB 

Annual Financial Reports and Accounts

Annual Governance Statement 2017- 2018.pdf [pdf] 434KB

Board Member's Declaration of Interests.pdf [pdf] 39KB

Customer Strategy SHP 2016 - 2021 [pdf] 457KB 

Service standards.pdf[pdf] 131KB

Our Performance

Our key performance indicators (KPIs) measure how we are doing and how satisfied our residents are.

We also use service performance indicators (SPIs) to manage our day-to-day work and report to the Housing, Economy and Business Committee of London Borough of Sutton.  

We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.

Want to get more involved in monitoring SHP's performance? Think about joining our Performance Committee

Performance Report Quarter 4 2017-18.pdf 3MB 

Performance Report Quarter 3 2017-18.pdf 3MB

Performance Report Quarter 2 2017-18.pdf 2MB 


Annual reports

SHP Annual Report 2016-17.pdf [pdf] 6MB

SHP Annual Report 2015-16.pdf [pdf] 3MB

SHP Annual Report 2014-15.pdf [pdf] 7MB

SHP Annual Report 2014.pdf [pdf] 2MB

Satisfaction Surveys

We survey resident satisfaction by telephone on a regular basis. This is carried out by a company called Acuity. They contact every customer at least once within a two year period.