Plans & Performance
Our long-term plans and key documents can be found here:
Every resident will be asked to take part in a telephone survey at least once within a two year period, giving you the opportunity to tell us how you think we are performing. This is carried out by a company called Voluntas.
Our performance indicators measure how we are doing and how satisfied residents are.
We also use these indicators to manage our day-to-day work and report to Sutton Council's Housing, Economy and Business Committee.
We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.
Want to get more involved in monitoring SHP's performance? Think about joining our Performance Committee.
If you would like to request a copy of an older quarterly performance report please email email@example.com.