Plans & Performance
Our Plans
Our long-term plans and key documents can be found here:
Annual Delivery Plan Update 2018-19 [pdf] 721KB
Value For Money Statement [pdf] 258KB
Annual Financial Reports and Accounts
Annual Governance Statement 2017- 2018.pdf [pdf] 434KB
Board Member's Declaration of Interests.pdf [pdf] 39KB
Customer Strategy SHP 2016 - 2021 [pdf] 457KB
Service standards.pdf[pdf] 131KB
Our Performance
Our key performance indicators (KPIs) measure how we are doing and how satisfied our residents are.
We also use service performance indicators (SPIs) to manage our day-to-day work and report to the Housing, Economy and Business Committee of London Borough of Sutton.
We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.
Want to get more involved in monitoring SHP's performance? Think about joining our Performance Committee.
Performance Report Quarter 4 2017-18.pdf 3MB
Performance Report Quarter 3 2017-18.pdf 3MB
Performance Report Quarter 2 2017-18.pdf 2MB
Annual reports
SHP Annual Report 2016-17.pdf [pdf] 6MB
SHP Annual Report 2015-16.pdf [pdf] 3MB
SHP Annual Report 2014-15.pdf [pdf] 7MB
SHP Annual Report 2014.pdf [pdf] 2MB
Satisfaction Surveys
We survey resident satisfaction by telephone on a regular basis. This is carried out by a company called Acuity. They contact every customer at least once within a two year period.