Plans & Performance

Our Plans

Our long-term plans and key documents can be found here:

SHP Delivery Plan 2019-20.pdf

Value For Money Statement [pdf 258KB] 

Annual Financial Reports and Accounts

Annual Governance Statement 2017- 2018.pdf [pdf 434KB]

Board Members' Declaration of Interests [pdf 39KB]

Customer Strategy 2016 - 2021 [pdf 457 KB]

Service Standards [pdf 131 KB]
 

Satisfaction surveys

Every resident will be asked to take part in a telephone survey at least once within a two year period, giving you the opportunity to tell us how you think we are performing. This is carried out by a company called Voluntas
 

Our performance

Our key performance indicators (KPIs) measure how we are doing and how satisfied our residents are.

We also use service performance indicators (SPIs) to manage our day-to-day work and report to the Housing, Economy and Business Committee of Sutton Council. 

We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.

Want to get more involved in monitoring SHP's performance? Think about joining our Performance Committee

November 2018 performance report [pdf]
 

Annual reports

SHP Annual Report 2017-18 [pdf 295KB]

SHP Annual Report 2016-17 [pdf 6MB]

SHP Annual Report 2015-16 [pdf 3MB]

SHP Annual Report 2014-15 [pdf 7MB]

SHP Annual Report 2013 -14 [pdf 2MB]