Plans & Performance
Our Plans
Our long-term plans and key documents can be found here:
Annual Governance Statement 2018- 2019
SHP Delivery Plan 2019-20 [pdf 2MB]
Value For Money Statement [pdf 258KB]
Annual Financial Reports and Accounts
Annual Governance Statement 2017-18 [pdf 434KB]
Customer Strategy 2016-21 [pdf 457 KB]
Sutton Housing Partnership Asset Management Strategy [pdf 1MB]
Satisfaction surveys
Every resident will be asked to take part in a telephone survey at least once within a two year period, giving you the opportunity to tell us how you think we are performing. This is carried out by a company called Voluntas.
Our performance
Our performance indicators measure how we are doing and how satisfied residents are.
We also use these indicators to manage our day-to-day work and report to Sutton Council's Housing, Economy and Business Committee.
We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.
Want to get more involved in monitoring SHP's performance? Think about joining our Performance Committee.
Q4 2019/20 (January - March) quarterly performance report [pdf 1MB]
Q3 2019/20 (September - December) quarterly performance report [pdf 711KB]
Q2 2019/20 (June - August) quarterly performance report [pdf 804KB]
Q1 2019/20 (March - May) quarterly performance report [pdf 677KB]
If you would like to request a copy of an older quarterly performance report please email customercare@suttonhousingpartnership.org.uk.
Annual reports
SHP Annual Report 2018-19 [pdf 3MB]
SHP Annual Report 2017-18 [pdf 295KB]
SHP Annual Report 2016-17 [pdf 6MB]
SHP Annual Report 2015-16 [pdf 3MB]