Plans & Performance

Please find below our long-term plans and key documents.

Tenant Satisfaction Measures

Every resident will be asked to take part in a telephone survey at least once within a two-year period, giving you the opportunity to tell us how you think we are performing.

Our performance

Our performance indicators measure how we are doing and how satisfied residents are.

We also use these indicators to manage our day-to-day work and report to Sutton Council's Housing, Economy and Business Committee.

We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.

Quarter 3 2024/25

SHP TSM_KPI Data 24_25.pdf [pdf] 110KB

Quarter 2 2024/25

SHP TSM_KPI Data 24_25.pdf [pdf] 103KB

Quarter 1 2024/25

SHP TSM_KPI Data Q1 24_25 - TSM's.pdf [pdf] 88KB

SHP TSM_KPI Data Q1 24_25 - KPI's.pdf [pdf] 81KB

End of Year Performance 2023/24

SHP TSM_KPI Data 23_24 - TSM's.pdf [pdf] 89KB

SHP TSM_KPI Data 23_24 - KPI's.pdf [pdf] 69KB

If you'd like to get more involved in monitoring SHP's performance, you're welcome to join our Performance Committee.

If you would like to request a copy of an older quarterly performance report please email mdoffice@suttonhousingpartnership.org.uk