Plans & Performance
Please find below our long-term plans and key documents.
Delivery Plan
SHP Delivery Plan 2021_42 - 2023_24 Update.pdf [pdf] 2MB
SHP Delivery Plan 2022 - 23 Update (PDF, 1MB)
SHP Delivery Plan 2021 - 2024 (PDF, 1.4MB)
SHP New Deal Delivery Plan 2020-21
SHP Delivery Plan 2019-20 (PDF)
Governance statement
Annual Governance Statement 2022_23.pdf [pdf] 158KB
Annual Governance Statement 2021_22 (PDF, 3MB)
Key documents
Value For Money Strategy 2020 (PDF, 248KB)
Customer Strategy 2016-21 (PDF, 457KB)
SHP Service Standards (PDF, 459KB)
Satisfaction surveys
Every resident will be asked to take part in a telephone survey at least once within a two-year period, giving you the opportunity to tell us how you think we are performing.
Our performance
Our performance indicators measure how we are doing and how satisfied residents are.
We also use these indicators to manage our day-to-day work and report to Sutton Council's Housing, Economy and Business Committee.
We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.
If you'd like to get more involved in monitoring SHP's performance, you're welcome to join our Performance Committee.
SHP Quarter 3 2021-22 Performance Report February 2022 (PDF, 1MB)
SHP Quarter 2 2021-22 Performance Report November 2021 (PDF, 1MB)
SHP Quarter 1 2021-22 Performance Report July 2021 (PDF, 1MB)
If you would like to request a copy of an older quarterly performance report please email customercare@suttonhousingpartnership.org.uk
Annual reports
SHP Annual Report 2021-22 (PDF, 3MB)
SHP Annual Report 2020-21 (PDF, 567KB)
SHP Annual Report 2019-20 (PDF, 5MB)
SHP Annual Report 2018-19 (PDF, 3MB)
SHP Annual Report 2017-18 (PDF, 295KB)
SHP Annual Report 2016-17 (PDF, 6MB)
If you would like to request a copy of an older Annual Report please email customercare@suttonhousingpartnership.org.uk