Plans & Performance

Our Plans

Please find below our long-term plans and key documents.

Delivery Plan

SHP Delivery Plan 2021 - 2024 (PDF 1.4 MB)

SHP New Deal Delivery Plan 2020-21

SHP Delivery Plan 2019-20 (PDF)

Governance Statement

Annual Governance Statement 2020-21.pdf [pdf] 767KB

Annual-Governance-Statement 2019 - 2020

Key Documents

Value For Money Strategy 2020.pdf [pdf] 248KB

Customer Strategy 2016-21 (PDF, 457KB)

SHP Service Standards (PDF, 459KB)

Sutton Housing Partnership Asset Management Strategy (PDF, 1MB)

Satisfaction surveys

Every resident will be asked to take part in a telephone survey at least once within a two year period, giving you the opportunity to tell us how you think we are performing. This is carried out by a company called Voluntas.

Our performance

Our performance indicators measure how we are doing and how satisfied residents are.

We also use these indicators to manage our day-to-day work and report to Sutton Council's Housing, Economy and Business Committee.

We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.

If you'd like to get more involved in monitoring SHP's performance, you're welcome to join our Performance Committee.

Q3 2020/21 Quarterly Performance Report (2).pdf [pdf] 1MB

Q2 2020/21 Quarterly Performance Report

Q1 2020/21 Quarterly Performance Report

Q4 2019/20 Quarterly Performance Report

Q3 2019/20 Quarterly Performance Report

If you would like to request a copy of an older quarterly performance report please email customercare@suttonhousingpartnership.org.uk