Plans & Performance
Please find below our long-term plans and key documents.
Delivery Plan
Governance statement
Annual Governance Statement 2024_25.pdf [pdf] 240KB
Key documents
Building Safety - Resident Engagement Strategy - A4.pdf [pdf] 6MB
Resident Engagement Strategy Sept 23 - Updated Nov 24.pdf [pdf] 194KB
Value For Money Strategy (PDF, 248KB)
Medium Term Financial Strategy.pdf [pdf] 169KB
Tenant Satisfaction Measures
Every resident will be asked to take part in a telephone survey at least once within a two-year period, giving you the opportunity to tell us how you think we are performing. Find out how we are performing, performance for the financial year 2024/25.
Our performance
Our performance indicators measure how we are doing and how satisfied residents are.
We also use these indicators to manage our day-to-day work and report to Sutton Council's Housing, Economy and Business Committee.
We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.
Quarter 1 — 3 2025/26
SHP TSM_Data 25_26 MASTER FILE - TSM's (2).pdf [pdf] 75KB
SHP KPI Data 25_26 MASTER FILE - KPI's.pdf [pdf] 67KB
End of Year Performance 2024/25
SHP TSM_KPI Data 24_25 (1).pdf [pdf] 105KB
If you'd like to get more involved in monitoring SHP's performance, you're welcome to join our Performance Committee.
If you would like to request a copy of an older quarterly performance report please email mdoffice@suttonhousingpartnership.org.uk
Annual reports
SHP - Annual Report to residents 2024-25.pdf [pdf] 8MB
If you would like to request a copy of an older Annual Report please email mdoffice@suttonhousingpartnership.org.uk