Plans & Performance
Our long-term plans and key documents can be found here:
Our key performance indicators (KPIs) measure how we are doing and how satisfied our residents are.
We also use service performance indicators (SPIs) to manage our day-to-day work and report to the Housing, Economy and Business Committee of London Borough of Sutton.
We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.
We survey resident satisfaction by telephone on a regular basis. This is carried out by a company called Acuity. They contact every customer at least once within a two year period.