Plans & Performance

Please find below our long-term plans and key documents.

Delivery Plan 

Sutton Housing Partnership Delivery Plan 2024 - 2027 (2).pdf [pdf] 3MB

SHP Delivery Plan 2021_42 - 2023_24 Update.pdf [pdf] 2MB

SHP Delivery Plan 2022 - 23 Update (PDF, 1MB)

SHP Delivery Plan 2021 - 2024 (PDF, 1.4MB)

Governance statement

Annual Governance Statement 2022_23.pdf [pdf] 158KB

Annual Governance Statement 2021_22 (PDF, 3MB)

Key documents

Resident Engagement Strategy Sept 2023.docx.pdf [pdf] 94KB

Resident Engagement Policy Sept 2023.pdf [pdf] 101KB

Value For Money Strategy 2020 (PDF, 248KB)

SHP Service Standards (PDF, 459KB)

SHP Asset Management Strategy 

Medium Term Financial Strategy 2020.pdf [pdf] 169KB

Satisfaction surveys

Every resident will be asked to take part in a telephone survey at least once within a two-year period, giving you the opportunity to tell us how you think we are performing. 

Our performance

Our performance indicators measure how we are doing and how satisfied residents are.

We also use these indicators to manage our day-to-day work and report to Sutton Council's Housing, Economy and Business Committee

We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.

Quarter 3 2022/23

SHP TSM_KPI Data 23_24 - TSM's (4).pdf [pdf] 88KB

SHP TSM_KPI Data 23_24 - KPI's (2).pdf [pdf] 82KB

Quarter 2 2022/23

SHP TSM_KPI Data Q2 23_24.pdf [pdf] 932KB

Quarterly Service Reports Q2.pdf [pdf] 431KB

Quarter 1 2022/23

SHP TSM_KPI Data 23_24 - TSM's.pdf [pdf] 85KB
SHP TSM_KPI Data 23_24 - KPI's.pdf [pdf] 81KB
Q1 Quarterly Service Reports.pdf [pdf] 521KB

Quarter 4 2022/23

Q4_22/23 Performance Report (4) (2).pdf [pdf] 371KB

Quarter 3 2022/23

Q3 22/23 Quarterly Performance Report - Master (3).pdf [pdf] 427KB

Quarter 2 2022/23

Q2 22/23 Quarterly Performance Report (4).pdf [pdf] 565KB

If you'd like to get more involved in monitoring SHP's performance, you're welcome to join our Performance Committee


If you would like to request a copy of an older quarterly performance report please email

Annual reports

SHP Annual Report 2022-23.pdf [pdf] 1MB

SHP Annual Report 2021-22 (PDF, 3MB)

SHP Annual Report 2020-21 (PDF, 567KB)

If you would like to request a copy of an older Annual Report please email