Plans & Performance

Please find below our long-term plans and key documents.

Delivery Plan 

SHP Delivery Plan 2021_42 - 2023_24 Update.pdf [pdf] 2MB

SHP Delivery Plan 2022 - 23 Update (PDF, 1MB)

SHP Delivery Plan 2021 - 2024 (PDF, 1.4MB)

SHP New Deal Delivery Plan 2020-21 

SHP Delivery Plan 2019-20 (PDF)

Governance statement

Annual Governance Statement 2022_23.pdf [pdf] 158KB

Annual Governance Statement 2021_22 (PDF, 3MB)

Key documents

Value For Money Strategy 2020 (PDF, 248KB)

Customer Strategy 2016-21 (PDF, 457KB)

SHP Service Standards (PDF, 459KB)

SHP Asset Management Strategy 

Satisfaction surveys

Every resident will be asked to take part in a telephone survey at least once within a two-year period, giving you the opportunity to tell us how you think we are performing. 

Our performance

Our performance indicators measure how we are doing and how satisfied residents are.

We also use these indicators to manage our day-to-day work and report to Sutton Council's Housing, Economy and Business Committee

We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.

If you'd like to get more involved in monitoring SHP's performance, you're welcome to join our Performance Committee

SHP Quarter 3 2021-22 Performance Report February 2022 (PDF, 1MB)

SHP Quarter 2 2021-22 Performance Report November 2021 (PDF, 1MB)

SHP Quarter 1 2021-22 Performance Report July 2021 (PDF, 1MB)

If you would like to request a copy of an older quarterly performance report please email

Annual reports

SHP Annual Report 2021-22 (PDF, 3MB)

SHP Annual Report 2020-21 (PDF, 567KB)

SHP Annual Report 2019-20 (PDF, 5MB)

SHP Annual Report 2018-19 (PDF, 3MB)

SHP Annual Report 2017-18 (PDF, 295KB)

SHP Annual Report 2016-17 (PDF, 6MB)

If you would like to request a copy of an older Annual Report please email