Community walkabouts

Community walkabouts build stronger communities where residents can lead on or identify issues that may be cause for concern and so help improve their estates. This will include encouraging and supporting residents to identify areas, including:

  • minor estate improvements 
  • ASB or crime-related issues
  • highways concerns including abandoned vehicles
  • flytipping
  • parking.

We want you to take pride in your area and to work with your Housing Manager and other residents within the community, to make the area a safe and well maintained place to live. The walkabout will help us to:

  • target areas of concerns
  • inform you of our role and how we work with partner agencies to resolve issues of concern and achieve mutual objectives
  • promote ways for you to become involved in your local area and decision making
  • identify improvement for the external environment including opportunities to reduce anti-social behaviour (ASB)
  • provide active engagement for you
  • develop plans for your community
  • work in partnership with other services in the borough.

Community walkabouts in 2022

If you would like more information or to let us know you are coming to a walkabout you can contact your Housing Manager or call us on 020 8915 2000.

Community walkabouts – schedule

Location Date and Time Themes of discussion Housing Manager

Ludlow Lodge (car park next to Pilbeam House)

Thursday 17 March, 10am–12 noon

  • Parking - non residents using the car park
  • The communal garden - improving residents' enjoyment of this area
Louise Baker
Crownbourne Court Thursday 24 March, 10am–12 noon
  • Ongoing refurbishment and building works

Sally-Anne Yeats

Alexandra Gardens

Thursday 7 April, 2–4pm

  • New builds on garage plot
  • Anti-social behaviour
  • Broken communal doors
  • Drainage overflows
Lauren Fabregas

Caverhill & Athol House

Thursday 14 April, 2–4pm
  • Dog issues
Maggie Baria 

Richmond Green

Thursday 28 April, 10am–12 noon

  • Electric charging points in the car park areas
  • Dog fouling in the communal areas
Louise Baker
Clockhouse Estate

Thursday 12 May, 2–4pm

  • Damp in properties
  • Guttering
  • Anti-social behaviour
Adam Penfold
Benhill Estate Thursday 19 May, 10am–12 noon
  • Anti-social behaviour
  • Parking

Hilda Wood

St Helier Thursday 26 May, 10am–12 noon
  • Anti-social behaviour
  • Fly-tipping
Joint partnership walkabout
Chaucer House, Chaucer Gardens & Milton House Thursday 9 June, 10am–12 noon
  • Anti-social behaviour
  • Fly-tipping
  • New refuse area

Emmanuel Olukotun

Abinger Court 

Thursday 9 June, 10am–12 noon 
  • Parking
Maggie Baria 
Regal Crescent / Grange Court Thursday 15 June, 10am–12 noon 
  • Fly-tipping
  • Bins
Sophie Henriques
Wentworth Court Thursday 16 June, 2–4pm
  • Anti-social behaviour

Louise Baker

Beadlow Close / Olveston 

Monday 27 June, 10am–12 noon 
  • Fly-tipping
  • Anti-social behaviour
  • Refuge collections
Charlotte Lunn
Alcester Court 

Thursday 14 July, 2–4pm 

  • Anti-social behaviour
Louise Baker
Chesire & Goodson House 

Thursday 14 July, 10am–12 noon 

TBC Helen Onanuga
Albion Road Estate Wednesday 20 July, 10am–12 noon TBC Emmanuel Olukotun
Welbeck Road (Flats)

Thursday 21 July, 10am–12 noon

Winchombe Road (Blocks)

Thursday 21 July, 10am-12 noon


Muschamp Road (Blks Taylor, Long, Mennis House)

Wednesday 31 August, 10am–12 noon TBC Jason Simpson 

Bridge Road

Thursday 8 September, 2–4pm TBC Sophie Henriques
Shanklin Village Thursday 15 September, 2–4pm TBC

Sarah-Holland Baker

Elm Grove

Thursday 29 September, 2–4pm

TBC Louise Baker
Collingwood Estate Thursday 13 October, 10–12 noon TBC

Sally-Anne Yeats

Sutton Court Estate & Beauclere House Estate Wednesday 26 October, 2–4pm TBC

Emmanuel Olukotun

Wrythe Lane (Blk 110 - 148a) 

Wednesday 26 October, 10am–12 noon TBC Jason Simpson 

St Paul's Close & Thornton Road

Tuesday 28 February 2023, 10am–12 noon TBC Charlotte Cummings

Rosehill Court

Tuesday 28 March 2023, 10am–12 noon TBC Khai Nahar

When do they happen

Walkabouts take place once a year and include all large block properties managed by SHP and some street properties where there are known issues or concerns. Housing Managers will prepare the community walkabout eight weeks prior to it taking place. They will oversee invites and communicate the purpose of the community walkabout with colleagues and partners who may be invited or required to attend.

Who can attend 

Where there are emerging issues that may have been raised with the Senior Leadership Team, a representative at a more senior level will be invited to attend. The walkabouts will be tailored to address emerging concerns within a particular area, for example, the London Fire Brigade and officers from the Risk and Compliance Team at SHP would be invited to attend where fire safety concerns have been raised by residents. 

Front-facing staff who actively work on the estate will attend and these will include:

  • Housing Manager
  • Caretaker
  • Ground maintenance
  • Area Housing Manager
  • Communal Surveyor 

We will also extend an invitation to the following (where appropriate):

  • all SHP colleagues (to encourage and promote personal development)
  • board members
  • Sutton Leaseholders Association
  • Sutton Council representatives
  • councillors

What happens after a community walkabout

Housing Managers will develop an action plan and agree timescales with relevant colleagues or partners. 

All actions will be reviewed quarterly to ensure that all commitments have been met and if matters have not been progressed, these will be passed to the Area Housing Manager to take further.

If you would like more information or to let us know you are coming to a walkabout you can contact your Housing Manager or call us on 020 8915 2000.