Our Customer Service Standards

This page sets out the standards of service to which we will operate. It covers the full range of housing management services which we deliver on behalf of Sutton Council and its tenants and leaseholders and has been developed in consultation with residents.

 

For the full list of our service standards: Service Standards Introduction (PDF 239 KB)

These standards will be reviewed periodically to ensure that they remain current and that they reflect best practice within the sector.

On the left hand side and below are links for more information about the purpose and standards for each team within our organisation.

Image of Resident InvolvementImage of Customer Contact & Information

 

 

 

 

 

 

Image of Home OwnershipImage of Tenancy Management

 

 

 

 

 

 

Image of Antisocial Behaviour

Image of Adaptations

 

 

 

 

 

 

Image of Estate CleaningImage of Grounds Maintenance

 

 

 

 

 

 

Image of Major Repairs & ImprovementImage of Day to day Repairs

 

 

 

 

 

 

Image of Allocations & LettingsImage of Cyclical Maintenance

 

 

 

 

 

 

Image of Independent LivingImage of Mutual Exchanges

 

 

 

 

 

 

Image of ComplaintsImage of Sutton Connect


 

 

 

 

 

 

Image of Risk & ComplianceImage of Governance, Performance & Information