Our Customer Service Standards

This page sets out the standards of service to which we will operate. It covers the full range of housing management services which we deliver on behalf of Sutton Council and its tenants and leaseholders and has been developed in consultation with residents.


For the full list of our service standards: Service Standards Introduction (PDF 239 KB)

These standards will be reviewed periodically to ensure that they remain current and that they reflect best practice within the sector.

On the left hand side and below are links for more information about the purpose and standards for each team within our organisation.

Image of Resident InvolvementImage of Customer Contact & Information







Image of Home OwnershipImage of Tenancy Management







Image of Antisocial Behaviour

Image of Adaptations







Image of Estate CleaningImage of Grounds Maintenance







Image of Major Repairs & ImprovementImage of Day to day Repairs







Image of Allocations & LettingsImage of Cyclical Maintenance







Image of Independent LivingImage of Mutual Exchanges







Image of ComplaintsImage of Sutton Connect







Image of Risk & ComplianceImage of Governance, Performance & Information