Our Customer Service Standards

This page sets out the standards of service to which we will operate. It covers the full range of housing management services which we deliver on behalf of Sutton Council and its tenants and leaseholders and has been developed in consultation with residents.


Read the full list of our service standards: Service Standards Introduction (PDF 239 KB)

These standards will be reviewed periodically to ensure that they remain current and that they reflect best practice within the sector.

On the left-hand side and below are links for more information about the purpose and standards for each team within our organisation.