Digital Help Sessions

Do you or someone you know need a hand with tech? 

Whether it's joining video calls, attaching files to emails, using certain websites, or learning about Sutton Library's digital offerings, Sutton Library is here to help! 

They are  offering free digital help sessions at Sutton Central Library. There's no need to book your place for these sessions, click here to view upcoming Digital Help Sessions.

Age UK's Digital inclusion programme aims to promote the benefits of being online, provide people with confidence and skills to be able to use devices such as smartphones, tablets, computers, and even Amazon speakers to enable people to get the most out of using online services.

Skills Sessions

Age UK's skills sessions aim to provide you the tools and knowledge to enable you to feel comfortable using your device to do a range of practical tasks online such as:

• Online Shopping
• Facetime, emails, phone calls and texts
• Learning about how to be safe online
• Microsoft Office
• Microsoft Teams, Skype, Zoom
• Setting up Online banking, GP appointments, NHS app
• Booking tickets for theatres & cinemas etc.
• Setting virtual assistants ('Alexa', 'Siri', etc.) to remind to take medications, go to appointments etc.

What skills sessions are on offer?

121 support
At home or in the community, an Age UK digital champion will teach basic skills required to get the most out of using a device online. Working with a member of the team, they will help you to achieve your digital goals.

Group sessions
In a community setting, Age UK offers small group sessions based on similar goals. Each week using your digital diary you will learn the required skills to send emails/connect to video calls/ importance of online safety and much more. These groups will run in cohorts for 6-8 weeks following a programme with handouts and lots of resources available.

Digital Drop ins
If you have a device and have a query about an app or how to set something up, a drop in session offers support from one of Age UK's Digital Champions to problem solve with you. They can also provide you with how to guides that you can keep for future reference.

Don’t have a device? Use Age UK's device loan scheme If you are interested in using technology, but don’t have a device, Age UK has smart phones/ tablets/ laptops and speakers available on loan so you can attend their group sessions or have 121 support using a device. They can also offer support to find you a suitable device to purchase.

For more information about the device loan, please contact the team on 0208 078 0002 and ask to speak to the Digital Team

Start Learning Today!
Begin your digital journey now by exploring Age UK's guides.

https://www.ageuk.org.uk/sutton/our-services/digital-guides/

Struggling with your smartphone, tablet, or laptop? Don't know who to ask for help?

If you live in or near The Clockhouse area in Coulsdon, join your neighbours and friends at the Clockhouse Tech Cafe! We meet at the Hillcrest Halls twice a month on Wednesdays, from 11:30 AM to 2:30 PM.

Enjoy coffee, tea, and biscuits while our friendly advisers help you with most of your tech queries and issues. Come along and join us!