Complaints
We value your feedback and use your comments to improve our services. Please tell us if you feel the service you received should have been better, or if you feel SHP or a member of staff has done something well.
Our Complaints Policy sets out Sutton Housing Partnership’s (SHP’s) approach to resolving complaints.
We acknowledge that, despite our best intentions, things do sometimes go wrong and we welcome complaints, they help us to both improve the quality and consistency of the services we deliver, and to better understand how our customers view our services.
You can submit an official complaint using any of the following methods:
- Complete an online form
- Call us on 0208 915 2000
- Email us directly customerresolutions@suttonhousingpartnership.org.uk
- Write to us Customer Resolutions, Sutton Gate, 1 Carshalton Rd, Sutton SM1 4LE
- Social Media X — @SHP_Sutton, Facebook — Sutton Housing Partnership
See our make a complaint page for more information on how we process your complaint.
See our public liability insurance details page for liability claims.