Report fly-tipping

Reporting fly-tipping

Help us to keep your neighbourhood safe, secure and looking like a nice place to live by reporting incidents of fly-tipping on council estates to SHP. 

Fly-tipping report form
 
Report it

If you see anybody fly-tipping you can report it to the police by calling 999. You can also report fly-tipping online 24/7 or by calling, emailing, visiting or writing to SHP.

We investigate

We will inspect what has been left and try to find out who has left it there.

Help us to find out who has fly-tipped the items by noting down anything which can identify a person such as the vehicle registration number, make of vehicle, name of the person who has fly-tipped (if you know it)

If we know who has left the items there we will speak to that person and ask them to remove the items.

Removal

If we identify the person who has left the items there we will ask them to remove them.

We will remove the items and recharge the resident if we can identify who they are and they do not remove them themselves.

Sutton Council may also prosecute this person in certain circumstances.

We will remove the items if we cannot identify who has left them there.

Things to keep in mind
  • removal of a dumped items may not be immediate

  • we will recharge residents for the removal of items if we can identify them

  • the London Borough of Sutton may prosecute residents who fly-tip

  • to prosecute we will need you to provide a statement

Kingdom Enforcement

Estate enforcement action

Kingdom Enforcement are now patrolling the following locations with powers to issue Fixed Penalty Notices to anyone they see fly-tipping, littering, spitting/gum or not clearing up after their dog.

Where Kingdom Enforcement sees someone committing one of these offences, they will issue an on-the-spot Fixed Penalty Notice.

Where the offender is unknown, Kingdom Enforcement will investigate wherever possible, using CCTV and other methods, and pass on investigation details to SHP to progress, to locate and fine the offender. 

Fines

  • Fly-tipping £400

  • Littering/spitting/gum £150

  • Dog fouling £50 

List of the locations where enforcement will take place:

  • Albury Court

  • Ripley Gardens

  • Alcester Court

  • Alcester Gardens

  • Alexandra Gardens

  • Benhill Estate

  • Brabrook & Friars Court, Harcourt Road

  • Chaucer Gardens

  • Collingwood Estate

  • Compton Court, Benhill Wood Road

  • Denmark Gardens

  • Milford Grove

  • Mill Green

  • Shanklin Estate

  • Stanmore Gardens

  • Sutton Court

  • Waleton Acres, Kestral Court, Carew Road

Introduction to waste environmental enforcement

What is environmental enforcement

Environmental enforcement is the process of protecting the environment. This is by making sure people follow environmental laws and regulations.

Sutton Housing Partnership chose Kingdom Local Authority Support as the environmental enforcement contractor.  

The officers are tasked to estates of highest demand and will patrol wherever there is evidence of littering.

Why we enforce against environmental crimes

Why we enforce against environmental crimes

Sutton Housing Partnership struggled for many years to tackle the issue of environmental crimes.

Offences such as fly-tipping and littering have seen a year-on-year increase. This has caused significant harm to our environment. Also causing more expense to Sutton Housing Partnership.

The Kingdom officer's uniform and camera

They will be wearing their navy blue/black uniforms. They wear Halo body cameras and tactical vests. Each officer has Sutton Council identification badges and warrant cards.

Kingdom Enforcement Officers

Officers are required to have on their persons 2 forms of identification. Their staff card and warrant card both supplied by Sutton Council and include Sutton Council branding. The warrant card remains on display at all times located on the tactical vest chest pocket.

The halo body camera is fitted to their tactical vest. Officers are required to activate their camera when they enter into conversation with an alleged offender. They are instructed to advise the person that the camera is recording for their safety and yours and the camera is required to be switched off at the end of the engagement and any footage downloaded to a main server at the end of the day, ready for review. A circular blue light will intermittently blink as a visual aid that the camera is recording.

Any footage where a fine is issued or possible prosecution may take place is required to be retained as evidence. The site manager will undertake weekly checks to ensure cameras are being used correctly. All data is stored on a shared server for both Kingdom and authorised Council staff to view at any time.

GDPR allows any alleged offender to access the same footage upon request. Footage is automatically deleted after 31 days unless it's needed for evidential purposes. For example, if a fine is issued or a prosecution case is pursued, evidence will be retained until such time as a judgment is made in court.

 

Enforcement officer responsibilities

Environmental enforcement officers are responsible for:

  • looking for illegal dumping, littering, graffiti, and other environmental violations
  • giving out Fixed Penalty Notices (FPNs) and Penalty Charge Notices (PCN’s)
  • helping and supporting prosecution cases
  • teaching the community how to behave responsibly through outreach and targeted communication days
  • informing partner agencies of environmental problems
  • working out how to deal with environmental threats to protect the local environment

Enforcement officer training

Officers receive CPD accredited environmental enforcement officer training in the classroom before even stepping on site. This training is the first of its kind in the UK and provides every officer with a nationally recognised qualification in environmental enforcement. 

The training consists of various modules, including:

  • Health and Safety
  • Conflict Management
  • Data protection (GDPR)
  • Customer Care
  • Obstruction Training
  • Use of body Camara
  • Legislation and governance
  • How to issue a fixed penalty notice

When on-site, the site manager will complete a site induction, which includes covering:

  • Sutton’s enforcement policy
  • contract expectations
  • standard operating procedures
  • Officer Code of Conduct
  • local knowledge. 

The officers then have a week out with the site manager, senior officers and experienced officers. They will be signed off before being allowed to deploy. Officers are paired up, working in the same area to support each other. 

Training is refreshed every 3 months and camera footage is monitored to ensure officer conduct is of the expected level.

Complain about the Enforcement Officers' behaviour

Officers may on occasion be required to be assertive when dealing with environmental crimes committed but never rude or aggressive. Officers’ interactions with the public will be regularly reviewed via the body cameras they are equipped with and every officer will be required to undergo extensive customer service training that is refreshed every 3 months.

Officers are not authorised to search personal belongings but may stop individuals if they believe an environmental offence has been committed.

If you feel that any of our officer’s behaviour was unacceptable, write to the address provided on your FPN and your complaint will be investigated. However, this will not influence the outcome of the case if an offence has been committed but will be dealt with separately if there has been a breach of the code of conduct.

What enforcement officers may say

Below is an example script provided to officers to help support them in their duties. Officers are not expected to say this word for word but ensure that they cover the main point in any engagement.

Good Morning/Afternoon/Evening,

I am officer XXX and I am an Environmental Enforcement Officer working on behalf of Sutton Housing Partnership. Here is my ID and I need to let you know the camera is recording. The reason I am speaking to you is because you have littered your XXX outside XXX. The best place for your litter is in the bins [explain where the bins are] or can be kept with you [for cigarette litter, including stubbing pouches] until you reach a bin. This is a littering offence under section 87 of the Environmental Protection Act 1990 and under section 88 I need to see your ID.
 
Verify the details through the ID and EDA and question any details that do not verify as it is an offence to fail to provide or to provide false/inaccurate details under section 88 of the Environmental Protection Act 1990 and can be prosecuted for the original littering offence which is up to £2,500 and a criminal conviction as well as the failing to provide or to providing false/inaccurate details which is up to £1,000 and a criminal conviction. We are trying to offer a chance to discharge your liability of the conviction through a Fixed Penalty Notice, but cannot do this unless you provide the correct details and will have to involve the police.
 
Here is the Fixed Penalty Notice that has been issued to you for the littering offence. The reference number is XXX and the details of the offence are here. The Fixed Penalty Notice is £XXX payable within 14 days, but reduced to £XXX if paid within 10 days. If payment is made this discharges your liability to the offence, but if it remains unpaid after 14 days, you could be prosecuted for the offence in a magistrates court where the fines are up to £2,500 and a criminal conviction. (If the encounter was confrontational in any way) If you have any issues with my conduct, you can go to the website here (detailed at the bottom of the FPN) to make a complaint or challenge the fine. Do you have any further questions?

Types of waste-related environmental crimes

Find out about the different types of waste-related environmental crimes that are enforced.

The amount to pay for each fine is set by Government legislation under the Environmental Protection Act and not by local government. 

Authorities can choose not to apply the maximum levy should they wish, which is the case in LB Sutton. The maximum penalty for littering offences under the current legislation is £500 and for fly-tipping is £1,000. Meanwhile, the LB Sutton fines the minimum value of £150 and £400, respectively.

The income raised from fixed penalty notices is used to fund the cost of providing the service. The current contract does not generate significant sums of money. The number of fines issued to date is lower than forecast based on the resources available to us. Any surplus income goes towards funding education, awareness campaigns, the cost of providing enforcement services and the cost of providing a street cleansing service.

We regularly run advertising campaigns, and place signage in areas of high footfall, to remind people of their responsibilities. If warning signs are not present, this does not excuse someone from acting in an anti-social manner. If you need to look around for a warning sign before dropping litter etc. then you probably already know that the action is illegal.

Council Tax revenue pays for a wide range of essential services including such things as the Police, Fire and Rescue, road maintenance and social services. Spending money on cleaning up your litter means that less can be spent on essential services.

Littering and Spitting Offences

Littering

Dropping litter is a criminal offence under Section 87 of the Environmental Protection Act 1990.

Littering is anti-social and illegal. People caught littering in Sutton can receive an on-the-spot fine called a Fixed Penalty Notice (FPN) of £150. If a person is taken to court the fine could be up to £2,500.

If you've received a FPN for littering, you can pay online.

The most common types of street litter are:

  • drink cans and cartons 
  • crisp and sweet packets
  • fast food containers
  • cigarette butts
  • chewing gum 

There are plenty of bins throughout the borough to dispose of litter. 

Smokers can get rid of their butts in a street litter bin. Care should be taken to make sure that the cigarette has been completely put out to avoid causing a fire by igniting the contents of the bin. Putting it down a drain is still an offence. 

Offering to pick up the litter is not a legal defence to committing the offence. If you are caught by an enforcement officer you should expect to receive a fine.

Spitting

Spitting in public is generally considered illegal in the UK, as it is classified as a form of littering and can result in a fine if caught. Most local councils will enforce it, allowing them to issue fixed penalty notices for spitting in public places. 

Besides legal implications, spitting in public is considered unhygienic and disrespectful behaviour. Spitting and urinating in public are both considered a types of littering and are treated as such.

Fly tipping Offences

Fly-tipping is a criminal offence under Section 33 of the Environmental Protection Act 1990. Fly tipping is the illegal dumping of items including household, industrial, and commercial waste.

Anyone caught flytipping on SHP estates can receive an on-the-spot fine called a Fixed Penalty Notice (FPN) of up to £1,000

Around two-thirds of fly tips are household waste. These are all examples of fly-tipping which you could be fined or prosecuted for:

  • a bag of rubbish left on public land
  • items left next to full recycling banks
  • things like white goods (fridges, freezers), furniture and mattresses dumped on the street or on private land

Fly tipping:

  • is expensive to deal with - we spend a huge amount of money every year cleaning up fly tips and we would rather spend that money on frontline public services
  • is dangerous to people, animals and the environment
  • is ugly - it spoils our towns and devalues the local area
  • encourages others to dump more waste
  • attracts other anti-social behaviour such as graffiti and vandalism

Incorrect Presentation of Household Waste Offences

Section 46 of the Environmental Protection Act 1990 requires residents to dispose of household waste in the correct bins. The section also allows waste collection authorities to specify the rules for waste collection.

Section 46 requires that residents must:

  • place waste in the correct bin for collection 
  • follow the rules for managing their household waste 
  • present waste for collection in the specified manner for example presenting the correct waste in the correct place on the correct collection day

Section 46 notice includes:

  • instructions on how to store, dispose of, and present waste for collection
  • information on what to put in each container
  • information on what to do with waste containers between collection days

If a resident doesn't comply with a Section 46 notice they may receive a fixed penalty notice. The resident may be offered assistance and advice to resolve their problems. Household waste collections may be suspended

What a waste collection authority can specify:

  • size, construction, and maintenance of the receptacles
  • day of collection
  • frequency of collection
  • waste streams allowed in each type of waste container

Bins left in the Public Highway Offences

It is an offence to leave household or commercial bins on a public highway which can block access. This is under The Deregulation Act 2015 Schedule 12 Section 20.

There is a fixed penalty notice of £60.

We are working hard to make Sutton one of the safest and cleanest parts of the Capital. An important part of this is to make sure that the footpaths are clean and free of obstruction. This is important for:

  • blind and partially sighted people
  • wheelchair and mobility scooter users
  • pushchairs
  • those who struggle to negotiate or move objects that are causing an obstruction

All households should put their wheelie bins out for collection at the edge of their property where possible. Where they will not cause an obstruction to pedestrians and road users. Make sure your bins are out at 6 am on your collection day, and they are removed from the highway at the end of your collection day.

Enforcement officers will be patrolling SHP estates and any household found to be leaving their bins on the public highway for extended periods of time before and after their scheduled collection and or using their wheelie bins as a means of reserving parking spaces on the public road may be issued such a fine.

Dog Fouling Offences

The Dogs (Fouling of Land) Act 1996 states that it's an offence to not clean up after a dog in public spaces. 

A Fixed Penalty Notice of up to £50 can be issued to anyone who doesn't clean up after their dog. If the case goes to court, the owner could be fined up to £1,000. 

Dog fouling is a health hazard because it can contain bacteria and parasites that can infect humans.

How to prevent dog fouling

Ways to help prevent dog fouling:

  • always carry a bag to clean up after your dog.
  • dispose of the bag in a litter bin or take it home.
  • train your dog to go on their own property. 
  • don't let your dog roam the streets without you.

Failure to supply ID or providing false information Offence

Where on any occasion an authorised officer of a litter authority finds a person who they have reason to believe has on that occasion committed an offence under section 87 above, they may give that person a notice offering him the opportunity of discharging any liability to conviction for that offence by payment of a fixed penalty.

If an authorised officer of a litter authority proposes to give a person a fixed penalty notice the officer may require the person to give him his name and address.

A person commits an offence if:

  • they fail to give his name and address when required to do so 

or

  • they give a false or inaccurate name or address in response to a requirement

A person guilty of this offence under section 88/subsection (8B) of the Environmental Protection Act may be liable on summary conviction to a fine not exceeding level 3 on the standard scale up to £1,000.

Challenge a Fixed Penalty Notice

There are no formal grounds for appeal against a Fixed Penalty Notice (FPN).

An FPN is issued as an alternative to prosecution for the offence that's been committed. By paying the penalty you discharge your liability for the offence.

Alternatively, you have the right not to pay the FPN and defend yourself in the Magistrates Court. Local Councillors may not get involved in this process. This is a legal process. The Local Authority can only discuss the matter with the alleged offender unless written permission is granted by the alleged offender.

There is no statutory defence in relation to there not being any nearby litter bins. The same applies to the disposal of bagged 'dog waste'. Where bins are not available, it is up to everyone to act responsibly and make arrangements to either take their litter home or carry it until a litter bin is available.

Making a complaint

We would consider cancelling an FPN if:

  • the offender is under 18
  • the person can't understand that they committed an offence
  • there are significant extenuating circumstances that temporarily affect the ability of the alleged offender to comply with the law

Step 1

If you feel these apply to you or the person who received the FPN, the initial point of contact is  Kingdom Local Authority Support. Kingdom Local Authority Support will consider your case accordingly and a written response will be provided within 14 days.

No legal proceedings will initiated until a response has been sent to you.

Step 2

If you are not satisfied with how your complaint has been handled, you can contact the Sutton Housing Partnership (SHP) directly to register a complaint.  

Reasons for complaint may include but not be limited to:

  • If you are concerned with the conduct of any Enforcement Officer
  • If you believe there may be legal grounds for challenge
  • If you feel that you may be exempt from prosecution
  • If you are not satisfied with the way in which your case has been handled by Kingdom Local Authority Support

You can submit an official complaint using any of the following methods:

No legal proceedings will be initiated until a response has been sent to you.

What you can expect from us during the complaints process

SHP Officers will independently review your case fairly without prejudice and will contact you with our findings.

  • We will listen to and take your complaint seriously
  • We will deal with your complaint fairly
  • We will tell you how long our investigations will take
  • We will apologise if we have done something wrong and tell you how we will put things right
  • We will keep all information about you confidential

SHP's Complaints process

You can view Sutton Housing Partnerships complaints process here.

Pay a Fixed Penalty Notice

We give Fixed Penalty Notices (FPNs) for fly-tipping, littering (including spitting in public and dog fouling.

You must pay the FPN within 14 days of it being issued.

Fines are issued by Kingdom Local Authority Services. Payment needs to be made to them, not Sutton Housing Partnership.

To pay your FPN, you will need the reference number, which is 9 digits long and can be found at the top of the ticket.

We do not accept payments by instalments as standard. However, each case is considered on its own merit.

Pay online

The easiest way to pay your FPN is online.

Pay FPN online

Pay over the phone

Automated Telephone on 0800 781 6229. VISA, MasterCard, Switch and Delta are accepted.

Pay in person

You can pay by cash at any Payzone outlet. You will need the FPN which contains your unique barcode.

Struggling to pay

The penalty notice has been issued as an opportunity to avoid prosecution in a Magistrates Court. If you are unable to pay the penalty in the prescribed period then you could be summonsed to Court.

If the matter does result in legal action, and you are found guilty, then your financial means will be taken into consideration by the Magistrates Court. They will then assess the level of the fine and agree to a time limit for making payment of the fine and any related costs.