COVID-19 (Coronavirus)

Our priority is to keep residents and staff safe during the ongoing COVID-19 (Coronavirus) outbreak. This means some of our services and the ways you can contact us will change. At the moment, it’s important we minimise face-to-face contact and do as much as possible by phone, email or online. Our Community Hubs and drop-in sessions have been suspended for now, as have resident association meetings and events that we were facilitating in communal lounges.

For more information, please check the latest updates on our response.

Your Housing Manager

As an SHP tenant or leaseholder you have a dedicated Housing Manager who can help you with anything from managing your tenancy and rent, to resolving anti-social behaviour or getting support with your budgeting, employment or health and wellbeing.

You can arrange for your Housing Manager to meet you at home, or make an appointment to meet them at one of our Community Hubs or our Sutton Gate office.

To view your Housing Manager's details, select the area you live in on the map or click on the magnifying glass and enter your address.

Community hub drop-in sessions

You can visit one of our hub drop-in sessions if you’d like to speak to a member of our team face to face.

Drop-in sessions are normally attended by the Housing Manager for that area, but may be run by different members of SHP staff depending on availability. 

Our hubs and their drop-in hours are:

Community hubs
Where? When? Who?
Seven Acres Communal Lounge, off Fellowes Road, Carshalton, SM5 2SZ 11am to 4pm every Wednesday Jason Simpson
Housing Manager
Clockhouse Information Centre, Coulsdon, CR5 2PD 10am-12pm and 2pm-4pm every Thursday Sarah Holland-Baker
Housing Manager
Thomas Wall Close Communal Lounge, Sutton, SM1 1SP 10am-12pm and 2pm-4pm every Monday

Sally-Anne Yeates
Housing Manager

Shanklin Community Hall, 25 Rookley Close, SM2 6TT

1.30pm-4.30pm every Thursday Hilda Wood

Circle Library, 424 Green Wryth Lane, Carshalton, SM5 1JJ

10am-12pm every Friday Charlotte Cummings

For anything else

SHP contact details



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020 8915 2000 9am to 5pm Monday to Friday

020 8770 5000 out of hours emergencies