Modernising Our Telephones and Phone Lines
You Said: Our phone line options are confusing, and the queues are too long when you're busy.
We Did: We have upgraded our phone system to Puzzel. Now, if our lines are busy, you can request an automatic call-back so you don't have to wait in a queue. We have also simplified our phone menu options to make getting through to the right person much clearer.
The upgraded phone system will transform your experience from one of frustration to one of ease.
By simplifying the menu options, you will no longer have to guess your way through the phone line options, ensuring you can confidently reach the right person on the first try.
The introduction of the automatic call-back feature prevents you from waiting in long queues when we are busy. These changes will streamline your journey making it easier to contact us.