Reports of Unauthorised Doorstep Activity
We have been made aware of recent door-to-door activity by an organisation identifying itself as Aid4ummah.
Reports indicate that representatives from the group are visiting tenants to inquire about outstanding property repairs and maintenance issues that have not been addressed by landlords.
What you need to know
While the offer of help with housing repairs may seem beneficial, residents are encouraged to take caution before sharing personal details or allowing entry into their homes.
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Always ask for official identification from anyone claiming to represent a charity or housing group
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Be careful sharing tenancy agreements, contact details, or financial information
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If you have outstanding repairs, please call our call centre on 020 8915 2000 or via email on repairs@suttonhousingpartnership.org.uk
Report a repair process
Before reporting a repair please double check our repairs responsibilities - it may be something you are responsible for and can take care of yourself, without having to wait.
If it is something we are responsible for:
When you report a repair you will need to tell us:
- who is reporting the repair
- what the repair is
- where the repair is and any access needs
- how we can contact that person reporting the repair.
Repairs FAQs
Read our repairs FAQs to find out:
- how quickly we will attend
- how we prioritise repairs
- how our repairs appointments work
- when we charge for repairs
- what you should do if you repair isn't done well enough, and more.