How to register for the new Housing Online Portal

Please be aware that access to the new Housing Online Portal may not be possible using some older PCs or mobile phones. If you are unable to register on your device, please try to use another device - for example, your local library provides free access to PCs.

Step 1

If you are using the new Housing Online Portal for the first time, you must register by clicking on the create an account link at the bottom of the screen. You cannot login to this new portal using your old password.

Login page for SHPortal

Step 2

This is the first registration screen. Please enter your normal email address as this will be used to verify your identity during the registration process and then will be needed each time you log into your account.

Next create a password for the account - guidance is given on what letter, numbers and special characters you must use in the password. You will need this password to log in to your account each time.

Once you have entered your email address and created your password, click on next at the bottom of the screen.

Image of registration screen

Screen to create a password

Step 3

The next screen informs you that you must check the inbox of the email account that you provided earlier. You have now received an email which allows you to verify that you are the owner of the email account that you provide. Go to your email account.

Image showing that you must check the inbox of the email account that you provided earlier.

Step 4

The email shown below will be in your email inbox. Press the link in the verify me button to verify the email address.

Verifying the email address to complete registration

Step 5

You are taken to the Registration Details screen as shown below and can now complete the registration details as requested. 

Use the dropdown box to select whether you will provide a Payment Reference number or a Personal Reference number as part of your registration, then type the actual Payment Reference number or Personal Reference number into the Reference Number field below.

Register details

Then enter your First Name, Last Name and Date of Birth into the next fields. 

Please note: If you have changed your name since you became a resident you may need to check with customercare@suttonhousingpartnership.org.uk or call 020 8915 2000, during office hours to check what name is held on the Housing System.

Ensure that you enter your Date of Birth in the DD/MM/YYYY format requested (eg 15/05/1975).

Personal details

Use the dropdown box to select one of the four available memorable questions and then type in the answer to your memorable question.

Finally, check the I accept the terms here box at the bottom of the screen and click the Finish button.

Add your memorable answer

Step 6

You are now logged into your Housing Online account and will see a screen similar to this. Log out of the account when you are finished.

 Housing Online account: My Summary page

Step 7

In the future, simply enter your email address and password on the login screen and press the login link at the bottom of the screen to access your Housing Online account.

Housing Online login page